#Japan #AI Solutions #Tokyo #Altius Link #Beyond Communication

Altius Link to Participate in Beyond Communication 2026 Conference

On July 14, 2026, Altius Link Inc., headquartered in Shibuya, Tokyo, is set to participate in the prestigious conference, "Beyond Communication 2026," organized by RevComm, held at JP Tower Hall & Conference in Chiyoda, Tokyo.

This conference focuses on the theme, "Conversations that Drive the Next Step," targeting companies and professionals working on AI and data utilization in sales and customer support. Attendees will engage in practical discussions on the cutting-edge of voice AI utilization, featuring distinguished guests.

Overview of Altius Link's Exhibit

Altius Link will showcase its inside sales solutions aimed at improving sales knowledge structures and enhancing reproducibility of results through AI and BPO. By integrating data analysis with the operational know-how from the inside sales specialist organization, "Altius Sales Base," Altius Link aims to optimize sales activities that can become personalized and maximize results.

At their booth, Altius Link will present:

• - A visualization and standardization of top sales insights using voice analysis AI.
• - The construction of sales processes that facilitate success for new employees.
• - A systematic approach to analyze customer needs and loss factors from call data to drive improvements.
• - Data-driven support for optimizing sales and marketing strategies.
• - Operational design and implementation support from an inside sales expert organization.

Booth Location: D

Knowledge Session Overview

Amid a serious labor shortage, how can we balance both the "quantity" and "quality" in sales and customer response? This session will delve into practical AI applications addressing these challenges, illustrated through KDDI Group's strategies and Altius Link's AI use cases from real-world workplace experiences. The discussions will provide insights not only into addressing personalization challenges and boosting productivity but also in generating revenues through effective data utilization.

Date & Time

July 14, 2026, from 14:00 to 14:40

Theme

"KDDI Group's Challenge: Practical Examples of Customer Engagement with AI"

Session Content

In response to the deeply concerning issue of labor shortages, KDDI Group will present practical examples of customer engagement challenges addressed through AI. Under a newly established mid-term management strategy, KDDI is pushing forward AI implementation from telecommunications infrastructure to customer touchpoints. This session will focus on AI application cases at Altius Link, a member of KDDI Group, showcasing productivity enhancements through voice analysis and the formalization of customer interaction know-how, as well as the creation of new value through real-world examples.

Speakers

• - Kazu Tomita: Deputy Manager, Managed CX Business Promotion Department, KDDI Corporation
• - Tomoyuki Ichiba: General Manager, Altius Sales Base, Altius Link Inc.

About Altius Link Inc.

Altius Link is committed to value creation through the fusion of human and digital experiences, offering comprehensive BPO services from front-office customer interactions to back-office IT domains. Operating across seven countries primarily in Asia and North America, Altius Link collaborates with various partners to enhance operations and customer experience (CX) through AI and digital initiatives. As a "Total CX² Design Company," Altius Link focuses on improving customer experience and corporate transformations to support long-term business growth. The company is located at: 2-2-1 Yoyogi, Shibuya-ku, Tokyo, 151-8583, Japan; established in May 1996 (with the launch of Altius Link on September 1, 2023); president is Masatoshi Naya; capital is 100 million yen. Their services include customer success services, contact center services, business process outsourcing, IT outsourcing, and more.

For more information: Altius Link