Exploring the Future of Insurance Technology: Highlights from Sapiens Customer Summit in Phoenix

Sapiens Customer Summit: Unveiling the Future of Insurance Technology

The annual Sapiens Customer Summit, which took place from October 27 to 29, 2025, in the stunning landscapes of Phoenix, Arizona, gathered approximately 540 participants hailing from 130 different insurance companies and their partners. The event, hosted by Sapiens International Corporation, a pioneer in software solutions for the insurance sector, revolved around the theme 'Rising Beyond Limits.' This theme highlighted the importance of innovation, collaboration, and the integration of transformative technology into the insurance industry.

Among the many highlights of the Summit was a thought-provoking keynote delivered by Seth Mattison, an esteemed author and futurist. His compelling talk centering on how organizations can harness human potential amidst rapid transformation inspired attendees to rethink strategies for growth, adaptation, and leadership in an evolving business landscape.

In addition to the keynote, Anu Chawla, Director of ISV Partner Development at Microsoft, presented an engaging session on the pivotal role that agentic AI is beginning to play in reshaping the insurance landscape. The growing impact of AI has sparked interest and discussions regarding its integration into business operations, risk assessment, and customer interactions.

An insightful panel discussion led by Santosh Kutty, Principal at Deloitte, featured senior leaders from the industry discussing how shifting market dynamics, new technologies, and evolving customer expectations are redefining the future of insurance. The panelists shared valuable insights on recognizing opportunities and navigating challenges that arise from these rapid market changes.

Moreover, a candid discussion moderated by Gary Sherne, Executive Vice President and Chief Revenue Officer at Sapiens, gave executives from leading insurance companies the platform to share their ongoing transformation journeys. The discussions around the risks, rewards, and lessons learned showcased a collective learning approach that aims to enhance the industry's resilience against future uncertainties.

Notably, Sapiens division presidents and product specialists utilized the Summit as a launchpad to unveil the company's latest innovations and their strategic plans, outlining how these advancements can empower insurance businesses to thrive in the face of a rapidly changing marketplace.

Yaffa Cohen-Ifrah, Sapiens' Chief Marketing Officer and Head of Investor Relations, emphasized the significance of the Summit by noting, "This year's Summit showcased the innovation and momentum propelling Sapiens and the industry forward. By bringing together customers, partners, and thought leaders, we’re exchanging ideas and shaping the future of insurance technology."

Similarly, Sapiens' President and CEO Roni Al-Dor remarked on the conference’s role as a catalyst for fresh thinking and meaningful collaboration. He underlined the importance of unity among customers and partners in driving innovation and delivering added value to policyholders in a dynamic market.

The Summit was backed by a collaborative spirit fostered through sponsorship from reputable companies, including Microsoft and Deloitte, alongside other key industry participants like InvoiceCloud and Whatfix.

Overall, the Sapiens Customer Summit stands as a vital event in the insurance calendar, offering a platform for learning, sharing, and exploring new possibilities within an industry that is poised for change. With a focus on navigating transformation, the Summit reaffirmed Sapiens’ commitment to leading the charge in insurance technology, ensuring clients are well-equipped to meet the evolving demands of the marketplace.

As the insurance sector continues to grapple with modern challenges, events like the Sapiens Summit serve not just as conferences but as pivotal moments that inspire and motivate stakeholders to embrace innovation actively and collaboratively, ensuring a brighter future for all participants in this industry.