Covideo Becomes Certified Video Messaging Provider for Volkswagen of America

Covideo Partners with Volkswagen of America



Covideo, recognized for its innovative video messaging solutions, has been designated as an official certified provider for Volkswagen of America, Inc. This partnership marks a significant step in enhancing communication between Volkswagen dealerships and their customers throughout the United States.

Volkswagen is well-regarded for its commitment to customer satisfaction and technological innovation. Now, with Covideo’s personalized video messaging platform, dealers can improve client interactions during the car-buying journey. This integration aims to create clearer, more engaging communications that traditional methods such as emails or telephone calls fall short of delivering. The ability to send personalized video messages allows dealership staff to better respond to questions, showcase vehicles through walkarounds, and provide tutorials on vehicle features, all of which enhances the customer experience significantly.

As Craig Zeutzius, CEO of Covideo, stated, “This partnership is a natural extension of Volkswagen’s commitment to innovation and customer satisfaction.” The use of personalized video not only fosters stronger connections between dealerships and customers but also bolsters trust throughout the buying and ownership experience. By integrating this feature, Covideo assists dealers in achieving better outcomes via meaningful interactions with customers at every stage of their journey.

The certification process undertaken by Covideo ensured rigorous standards of platform scalability, compliance, and dealer support, solidifying its reliability as a tool for Volkswagen of America. This certification allows dealerships to utilize an expert solution that has been fully vetted for effective communication. Through this partnership, Volkswagen dealers can expect an enhanced communication strategy that makes the entire process—from initial inquiries to after-purchase support—more responsive and user-friendly.

The benefits provided by Covideo do not end at providing personalized video messages. The Covideo platform is designed to integrate smoothly with Volkswagen's existing dealer management and customer relationship management (CRM) systems, streamlining operations and simplifying workflows for dealership staff. This seamless integration not only boosts efficiency but also ensures that customer interactions remain consistent and high-quality across all platforms.

As more dealerships across the U.S. begin to utilize Covideo, customers will experience a notable transformation in how they interact with their Volkswagen dealerships. The promise of a personalized, transparent, and responsive environment signifies a substantial shift in the traditional car-buying experience, bringing it in line with modern customer expectations.

About Covideo


Covideo stands at the forefront of video messaging technology, serving thousands of businesses and dealerships across the globe. With its innovative solutions, Covideo assists sales and service teams in recording, distributing, and tracking video communications across various channels. The emphasis on creating personal connections is helping redefine how businesses engage with their customers.

For more information, visit covideo.com.

About Volkswagen of America


Volkswagen of America, Inc. is part of the Volkswagen Group of America, itself a subsidiary of Volkswagen AG. With its headquarters in Reston, Virginia, Volkswagen of America offers a range of models including the Atlas, Golf, ID.4, and more, through a network of over 600 dealers across the U.S. The company operates a state-of-the-art assembly facility in Chattanooga, Tennessee, producing key models such as the Atlas and the ID.4. As one of the largest car manufacturers in the world, Volkswagen continues to lead the industry with its innovative vehicle technology and commitment to quality. More information can be found at vw.com.

Topics Business Technology)

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