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AI Innovations Raising the Bar for Technology Companies

In a recent keynote speech at the Mobile World Congress 2025 in Barcelona, James Chen, the President of Huawei Carrier Business, discussed the pivotal role of artificial intelligence (AI) in revolutionizing value creation within the technology sector. Chen emphasized that the digital transformation of telecommunication companies is far from being the end goal; rather, it is a continuous journey aimed at enhancing value for both companies and their customers.

Transformation in the Telecommunications Landscape

The rapid advancement of technologies such as 5.5G, cloud services, and AI is leading telecommunications operators to evolve from mere service providers to comprehensive digital service providers. Huawei is pioneering a capabilities model termed 'Five Unique Components,' which aims to facilitate this transformation. This model is designed to help telecommunications firms reassess various aspects of their operations including business practices, maintenance, and infrastructure management.

New Monetization Models

A key highlight of Chen's discussion was the emergence of new monetization strategies that focus on creating differentiated user experiences. With the increasing popularity of personalized services like live streaming, business trips, and gaming, there is a clear need for operators to adopt innovative service models supported by emerging technologies. AI can play a crucial role in this transformation by helping operators recommend suitable packages to users and enhance their overall experience dynamically. Presently, more than 35 telecom operators globally have already implemented value-based monetization models, which consider both pricing and the actual customer experience.

AI-Driven Smart Home Services

As homes become increasingly intelligent, telecom operators have the potential to offer personalized smart home services through unified service portals that support multimodal interactions. In countries like China and South Korea, telecom providers have rolled out AI-powered home centers equipped with intelligent agents capable of seamless integration with various smart devices, thus facilitating rapid deployment of intelligent applications in the cloud based on user intent.

Universal Cloud Platforms

To leverage the opportunities provided by digital and intelligent transformation across various industries, telecom operators need to establish cloud platforms that cater to B2B services with multi-service convergence. These platforms are expected to introduce new functionalities, like cloud marketplaces and intelligent code generation, enabling operators to quickly adapt to the ecosystem's needs. One North African operator successfully utilized a multi-cloud platform to help thousands of businesses across ten industries achieve digital transformation.

AI and Digital Twins

Chen pointed out that basic AI technologies can revolutionize how telecom firms think about operational efficiency and maintenance. By creating digital twins of their networks and services, operators can transform data into actionable insights and capabilities. This allows for the integration of AI technologies into routine operations, with one noteworthy case demonstrating the successful application of AI for rapid network diagnostics, reducing troubleshooting times to under 30 minutes.

Creating a Synergistic Architecture

In the era of AI, communication infrastructure must comprise a range of resources such as networking devices, storage, cloud facilities, and processing power. Careful planning of this architecture is essential to ensure that all these resources work in harmony. This infrastructure should support key functions including intelligent connectivity, intelligent cloud capabilities, and comprehensive interaction mechanisms.

Conclusion: The Future of Telecommunication

In conclusion, James Chen stated that AI-driven innovations will accelerate the transformation of telecom operators into full-fledged technology companies. By collaborating with clients and offering cutting-edge products and solutions, Huawei aims to facilitate continuous improvements in business, operational, and maintenance processes, ultimately unlocking vast opportunities in the AI era.