OneView Commerce Partners with Post Office to Modernize EPOS Systems and Enhance Shopping Experience

OneView Commerce Teams Up with Post Office for EPOS Overhaul

In a significant move towards modernizing retail technology, OneView Commerce, a leader in cloud-native commerce solutions, has secured a contract with Post Office Limited, the largest retail network in the UK. This partnership aims to introduce a state-of-the-art electronic point of sale (EPOS) system across all of Post Office’s branches, a crucial part of their Horizon replacement initiative.

A £141 Million Transformation

Valued at approximately £141 million (excluding VAT), the contract is an essential component of the Post Office's five-year Transformation Plan, which focuses on replacing outdated systems with innovative technology. OneView’s collaboration does not stop at providing the EPOS system; they will work in conjunction with Accenture, which is managing the overall transition of daily operations and back-end development for the Horizon system. This collaborative effort is designed to ensure a seamless transformation process.

Enhancing the Retail Environment

The new EPOS system, built on OneView’s API-first architecture, promises to offer a commercial off-the-shelf solution. This approach allows Post Office to gain greater agility and control over in-store experiences. The capabilities of the OneView platform extend to electronic point of sale, mobile services, enhanced customer engagement, and self-service kiosks. This will equip postmasters with modern and dependable tools, making the customer experience notably more efficient and satisfying.

Linda Palanza, CEO of OneView, expressed enthusiasm about this collaboration, stating, "We bring a proven commercial solution built on the power of cloud-native technology that will enable Post Office to achieve their EPOS objectives without requiring customization." This statement underscores OneView’s commitment to delivering a modern, efficient platform that meets the operational demands and transparency required by postmasters to effectively serve their communities.

A Planned Implementation

As the program progresses, specific plans, timelines, and logistical details for implementing this new technology will be established. The rollout of the new system will be carefully phased to ensure a safe and managed transition across Post Office branches, minimizing disruption to normal operations during the upgrade.

About OneView Commerce

OneView Commerce is redefining the landscape of retail technology with its cutting-edge cloud-native and composable commerce platform tailored to support complex in-store engagement needs. By leveraging its API-first design, OneView enables retailers to unify their store experiences, providing them with the necessary flexibility to adapt swiftly and confidently to changing market demands. Leading retail organizations utilize OneView's solutions to transition beyond legacy systems, empowering employees to foster loyalty and retention through cohesive engagement throughout the customer journey.

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