#China #Xiamen #Yeastar #P-Series #Call Center

Yeastar Enhances SMB Connectivity with New Call Center Module

Yeastar continues to innovate within the realm of Unified Communications solutions, introducing their latest feature, the Outbound Call Center module, specifically designed for the P-Series Phone System. This new addition is tailored to enhance the outreach capabilities of small and medium-sized businesses (SMBs), transforming the existing PBX system into a comprehensive customer engagement tool.

Key Features and Enhancements

The Outbound Call Center module stands out with its array of features that streamline outbound communication for SMBs. With this upgrade, businesses can automate and scale their outbound operations while achieving enterprise-level efficiency.

• - 3-in-1 Auto Dialer: The backbone of calling operations, this feature allows businesses to choose between Progressive, Power, and Agentless Dialing methods. This flexibility enables tailored outreach planning based on varying business needs, ensuring that integration with sales strategies is seamless.

• - Custom DOD (Direct Outward Dialing): Businesses can now display local caller IDs, significantly improving answer rates. This customization increases the likelihood of successful connections, a critical factor in any outbound calling strategy.

• - Prospects Importing and Outbound Queues: The module simplifies extensive campaign setups by allowing businesses to manage large-scale calls with ease, thus speeding up the process of reaching out to potential customers.

• - Real-Time Oversight: An intuitive Campaign Wallboard provides live metrics and performance statistics that empower managers to make immediate adjustments based on call efficiencies, agent activities, and dialing histories. This feature ensures that campaigns are dynamic and responsive to the real-time scenario.

Enhanced Agent Experience

The module not only benefits managers but significantly enhances the agents' daily operations. Yeastar’s unified interface allows agents to access all necessary tools without needing to switch between multiple tabs. They can manage calls, log outcomes, and schedule callbacks—all within the same platform. This streamlining boosts productivity and aids compliance through systematic tracking of interactions.

Arya Zhou, Head of Global Sales at Yeastar, highlighted the strategic importance of this module, stating, "Outbound engagement is no longer a 'big business' luxury. By embedding robust outbound call center features into our P-Series Phone System, we're equipping businesses with the tools they need to enable their agents to focus on meaningful conversations rather than getting bogged down by administrative tasks."

Future Roadmap

This innovative addition positions Yeastar as a frontrunner in democratizing sophisticated communication tools tailored for smaller enterprises. The Outbound Call Center module complements Yeastar's existing offerings, including features for inbound call centers, omnichannel messaging—covering live chats, SMS, and social media—and a range of CRM integrations.

Additionally, looking ahead, Yeastar plans to enhance this module further with AI-enhanced tools, new CRM integration templates, and advanced reporting capabilities, with updates planned throughout 2025. This commitment affirms Yeastar's dedication to empowering businesses across the globe with accessible, highly effective communication solutions.

About Yeastar

Yeastar has carved a reputable niche in the digital communication landscape, providing exceptional value through its Unified Communications solutions. With a robust ecosystem, a global network of channel partners, and a customer base exceeding 650,000 worldwide, Yeastar is committed to redefining how businesses connect and communicate. For more insights about their offerings or to explore partnership opportunities, visit Yeastar's official website.