#Iraq #customer engagement #Erbil #Asiacell #Evam

Asiacell and Evam Partnership Announcement

In a significant development for the telecommunications landscape in Iraq, Asiacell, the nation's foremost provider of mobile telecommunications and digital services, has formed a strategic partnership with Evam, a renowned global leader in real-time customer engagement solutions. This collaboration aims to leverage Evam's cutting-edge engagement platform, evamX, to transform how Asiacell interacts with its vast customer base.

Advancing Digital Transformation

This partnership is a crucial part of Asiacell's digital transformation strategy. The adoption of the evamX platform will empower Asiacell's marketing and customer experience teams, enabling them to act on data in real-time. This will lead to intelligent automation and machine learning, ensuring that every communication is contextually relevant and timely. By designing dynamic customer journeys, Asiacell aims to enhance user loyalty through personalized experiences.

According to Chra Hussain, Chief Commercial Officer (CCO) of Asiacell, "At Asiacell, we are committed to shaping Iraq's digital future through innovation that truly serves our customers. Partnering with Evam allows us to transform millions of daily interactions into meaningful, real-time experiences powered by AI and data, ensuring every interaction is timely, personalized, and relevant to each customer's context."

New Avenues for Customer Engagement

The integration of Evam's evamX platform will bring forth a new era of customer engagement characterized by speed and intelligence. This platform will allow Asiacell to deliver real-time, personalized interactions across various channels from a unified system. With advanced analytics and AI-driven insights, Asiacell will be capable of making faster, data-informed decisions that optimize customer engagement, ultimately enhancing the customer experience.

Doruk Mutlu, CEO of Evam, stated, "We are thrilled to welcome Asiacell to the Evam family. This collaboration showcases the growing momentum of telecom operators in the region embracing real-time engagement. Asiacell's forward-thinking vision aligns perfectly with Evam's mission to help brands act instantly on customer signals, turning every interaction into a growth opportunity."

Background on Asiacell

Asiacell has a robust reputation as Iraq's leading service provider, with a subscriber base exceeding 20 million. Established as the first telecommunications company in Iraq, it offers nationwide 4G+ coverage, reaching over 99.06% of the population. Asiacell has consistently prioritized innovation, high service quality, and digital inclusion, positioning itself as a key player in Iraq's ongoing digital transformation.

The Impact on Telecom in Iraq

The partnership between Asiacell and Evam has significant implications for the telecommunications sector in Iraq. It sets a new benchmark for customer experiences, emphasizing the importance of hyper-personalization and real-time interactions in the competitive telecom market. By utilizing AI-driven technologies, Asiacell is not only enhancing its engagement strategies but also contributing to the overall advancement of Iraq's digital ecosystem.

In conclusion, the collaboration between Asiacell and Evam represents a forward-thinking approach to customer engagement in the Middle East. As these companies embrace innovative technology and data-driven decision-making, customers across Iraq can expect a more personalized and responsive communication experience.