#Japan #Tokyo #Japan Sauna #Taketo Yamaguchi #Fankuru

Upcoming Seminar at JAPAN Sauna & Spa EXPO 2026

On February 18, 2026, Taketo Yamaguchi, the CEO of Fankuru, will take the stage at the 54th International Hotel & Restaurant Show in Japan. He will be presenting at the collaborative booth for the JAPAN Sauna and Spa EXPO Seminar, which focuses on the latest technologies, products, and services within the bathing industry. This seminar promises to be a pivotal event filled with business opportunities for stakeholders in the food service, accommodation, and leisure sectors.

Seminar Overview

The JAPAN Sauna and Spa EXPO 2026 is the largest exhibition dedicated to the bathing industry, showcasing cutting-edge innovations and generating numerous business opportunities. The seminar titled “Maximize Your Customer Feedback: Insights from Competitive Comparisons” will take place on February 18, 2026, from 13:20 to 14:00 at Tokyo Big Sight.

During this informative session, Taketo Yamaguchi will discuss how to effectively utilize customer feedback to enhance business operations. This topic is particularly relevant as many facilities face challenges such as not achieving satisfactory repeat rates or neglecting operational improvements while rushing to handle customer reviews.

Utilizing Customer Insights for Sustainable Growth

In the current climate, the bathing industry is experiencing a surge in digital marketing efforts, including investments in SNS and MEO strategies. However, with these trends comes a challenge: facilities often struggle to translate investments into tangible customer loyalty.

Yamaguchi's presentation will shift the focus from instinctual management approaches to data-driven strategies. By analyzing actual data, he will unveil the true reasons behind the success of popular establishments. Moreover, he will share insights on sustainable management practices that do not rely solely on equipment upgrades but rather tap into a comprehensive understanding of customer experiences. These insights will be supported by real-world case studies that illustrate actionable strategies for improvement.

Details of the Seminar

• - Date & Time: February 18, 2026, from 13:20 to 14:00
• - Venue: Tokyo Big Sight, West Exhibition Hall 1, 3-11-1 Ariake, Koto-ku, Tokyo
• - Cost: Free of charge
• - Registration: Attendees must pre-register to attend the seminar. Registration can be completed here. Please note that seating is first-come, first-served, and if full, attendees may have to stand or use a satellite viewing area.

For more information on Fankuru and its innovative customer experience management solutions, please visit Fankuru's website.

About Fankuru

Fankuru harnesses patented technology to analyze customer and employee feedback, enhancing various aspects of business operations, product development, marketing, and employee engagement across numerous industries. They also manage a customer experience platform and provide internet research and marketing support.

Company Overview

• - Company Name: Fankuru Inc.
• - CEO: Taketo Yamaguchi
• - Established: August 26, 2004
• - Headquarters: 1-10-5 Iwamoto-cho, Chiyoda-ku, Tokyo, TMM Building 4F
• - Website: Fankuru
• - Services Offered: Customer research, consumer monitoring, promotional surveys, contract rate improvement tools, employee satisfaction surveys, and experience-oriented information management.

For more inquiries regarding this seminar or Fankuru, please reach out to the public relations department at [[email protected]].