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Harvard Federal Credit Union Revolutionizes Banking Experience with New Technologies

In a bold move to modernize its banking services, Harvard Federal Credit Union (FCU) has integrated MANTL's Onboarding Account Opening Solution into the Alkami Digital Sales and Service Platform. This collaboration marks a significant advancement in providing an enhanced banking experience for both retail and business members.

A New Era of Account Opening

Consumers today demand convenience and efficiency, especially in financial services. In light of this, Harvard FCU selected MANTL to improve how new accounts are opened, ensuring that its members can complete applications quickly and effortlessly. Kriti Modi, Chief Information Officer at Harvard FCU, emphasizes that this step will create seamless engagement throughout the member onboarding process, saying, "By adopting MANTL's solution, we're enhancing how we onboard, engage, and cultivate relationships with our members."

With MANTL's technologies, Harvard FCU aims to streamline both retail and business account openings, allowing members to initiate processes from multiple channels including mobile devices, desktop computers, and in-branch visits. This flexibility not only meets modern banking expectations but also enhances operational efficiency.

Embracing Digital-First Solutions

As a part of its transformation strategy, Harvard FCU is committed to offering a digital-first approach that caters to the needs of diverse banking segments. With the integration of Alkami's Digital Sales and Service Platform, they have unlocked capabilities that foster innovative banking practices. This platform will allow Harvard FCU to automate over 85% of application decisions. Critical processes such as Know Your Customer (KYC) checks and Anti-Money Laundering (AML) assessments will now happen seamlessly, freeing up staff to focus on relationship-building and member service.

Taylor Adkins, Vice President of Product Management at Alkami, champions this investment in future banking, noting, "Harvard FCU is making a forward-looking investment in the future of digital banking by embracing our complete Digital Sales and Service Platform. We are excited to support them in delivering a frictionless experience for their members."

Anticipation is Key

As Harvard FCU implements these changes, they are not just focused on current member needs but are also looking towards future expectations—a philosophy known as Anticipatory Banking. This forward-centric mindset allows the credit union to analyze data and adapt services proactively, enhancing member satisfaction and engagement.

Harvard FCU's efforts reflect a growing trend among financial institutions that recognize the importance of unifying digital experiences to drive not only growth but also member satisfaction. As they evolve, this effort to embrace technology will likely be essential in meeting the needs of a fast-paced, digital-oriented consumer base.

In conclusion, as financial institutions adapt to new normalities, Harvard FCU's initiative exemplifies how digital transformation can redefine banking. Through strategic partnerships and cutting-edge technology, they are on the frontline in revolutionizing the member experience, allowing them to maintain their commitment to relationship-based banking while simultaneously investing in modern solutions.

For more insights on Anticipatory Banking and the benefits of the Alkami Digital Sales & Service Platform, visit their website today.