#Japan #Tokyo #Swish #Urban Plan #Customer Value

Urban Plan's Journey to Enhanced Customer Value

Urban Plan, a distinguished company specializing in the design, construction, and furnishing of office spaces, has made significant strides in optimizing its proposal capabilities by incorporating the innovative platform, Swish. This development aims to enhance customer satisfaction and expand its offerings, marking a new chapter in operational efficiency.

Overview of the Transition

With a commitment to delivering top-notch service, Urban Plan has built a unique operational structure that puts customer satisfaction at the forefront. However, recognizing the need for improvement, the company decided to leverage Swish, which is renowned for its capability to streamline processes in the office furniture sector.

Challenges Faced

One of the primary challenges Urban Plan encountered was an over-reliance on manufacturer information, which hindered its ability to find the best furniture solutions for their clients. Moreover, the vast array of office furniture catalogs posed a significant hurdle, especially for less experienced team members who struggled to select suitable products. This not only limited the options available during client meetings, but also restricted the potential for innovation and creativity in proposals.

The Impact of Swish

By integrating Swish into its operations, Urban Plan has successfully addressed these challenges. The platform allows team members to quickly search for suitable furniture items without being dependent on their previous experience. This has led to a remarkable increase in the speed and quality of office proposals. Additionally, the range of options available is no longer confined to specific manufacturers, enabling Urban Plan to provide balanced and attractive proposals that appeal to a broader clientele.

Most importantly, this integration has reintroduced the joy of selecting furniture to the client experience, allowing for greater engagement and satisfaction. Customers can now explore a wider variety of options, fostering a more collaborative atmosphere during the decision-making process.

What is Swish?

Swish is a comprehensive platform that transcends manufacturer limitations, reducing operational workload by up to 80% in space proposals. It empowers providers to deliver high-quality, tailored suggestions that resonate with client needs and preferences. With a focus on collaboration and creativity, Swish is reshaping the landscape for office furnishing.

For those interested in discovering more about Swish or requesting a demo, detailed information and individual consultations are readily available.

About Swish Inc.

Founded in July 2021, Swish Inc. has rapidly emerged as a leader in the office space solution sector. Located in Shinagawa, Tokyo, the company's mission is to elevate the standards of space proposals across the industry.

For further inquiries, please visit their website at Swish Inc. or contact them directly at [email protected].