#United States #Plano #Patient Care #Heart to Heart #Hospice CAHPS

Heart to Heart Hospice: Excellence in Care Recognized

In a significant milestone for quality healthcare, seven locations of Heart to Heart Hospice have proudly received the 2026 Hospice CAHPS Honors award. This prestigious recognition celebrates outstanding hospice agencies that provide exceptional patient care and meet high standards as measured by patient and caregiver experiences.

The distinguished award recipients include four locations in Texas: Beaumont, Longview, San Antonio, and Tyler; two in Indiana: Elkhart and Marion; and particularly notable is the Evansville, Indiana site, which was honored with the Elite designation, the program's highest accolade. This achievement underscores the commitment and dedication of these teams to providing compassionate care to patients and their families in their most critical times.

Kelly Mitchell, CEO and Founder of Heart to Heart Hospice, expressed immense pride in the teams, stating, "We are incredibly proud of these teams for the compassionate care they provide every day. This recognition reflects their commitment to our patients and families and the trust they build within the communities we serve. Congratulations to everyone involved in this well-deserved achievement."

The Hospice CAHPS Honors program is designed to highlight high-performing hospice organizations through satisfaction scores derived from the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. To be eligible for this award, hospices must exceed the MatrixCare National Score in the critical "Willingness to Recommend" measure and outperform national benchmarks on at least 17 quality indicators concerning patient and family satisfaction.

Exceeding even further, the Hospice CAHPS Honors Elite recipients are required to achieve superior scores across all 22 evaluated quality indicator measures, setting a high bar for care excellence. The program not only celebrates providers achieving excellent patient satisfaction but also establishes a new standard of care within the hospice industry. These achievements highlight the significance of prioritizing the patient experience and fostering trust, innovation, and compassion in hospice services.

Founded in 2003, Heart to Heart Hospice stands as one of the largest private providers of hospice care in the United States, headquartered in the Dallas-Fort Worth Metroplex. The organization is dedicated to delivering a wide range of hospice services to patients facing life-limiting illnesses across multiple states, including Indiana, Michigan, Oklahoma, and Texas. Their mission focuses not only on the physical well-being of patients but also recognizes the emotional challenges faced by patients and their loved ones. Heart to Heart's compassionate care team is committed to ensuring their needs for comfort, support, and dignity are fully met.

For more information about Heart to Heart Hospice, visit their website at hearttohearthospice.com.

This recognition reflects a well-deserved acknowledgment of the commitment to quality care, and it serves as an inspiration for other healthcare providers in the industry to strive for excellence.