Likewize Strengthens AI Capabilities with Speedperform Acquisition to Enhance Customer Support
In a significant move to bolster its customer support technologies, Likewize, a renowned global leader in device protection, has officially acquired Speedperform, a company recognized for its advancements in AI-driven customer service. As the tech industry evolves, this acquisition is poised to enhance the customer journeys that Likewize offers, including aspects like device selection, troubleshooting, and overall optimization of user experiences.
Founded in 1997 and headquartered in Dallas, TX, Likewize has built a strong reputation for protecting and servicing devices across the globe. With more than 30 operational countries and the management of over 250 million device issues annually, the acquisition of Speedperform will further amplify Likewize's already extensive portfolio of services that range from device warranties to premium technical support.
Speedperform has carved out its own niche within the telecommunications and tech industries by providing simplified support tools designed for complex customer issues. The company boasts a diverse client roster that includes major telecom brands from Europe, Asia Pacific, Africa, and Latin America. Its AI-driven solutions not only promise smarter self-service options but also ensure quicker resolutions for customer inquiries.
This integration aligns perfectly with Likewize's strategic vision to make technology-related issues easier to navigate for consumers. According to Likewize's CEO, Ryan O'Hara, the acquisition marks a pivotal milestone for the company as they look to expand their capabilities. He emphasized that the goal is to deliver cutting-edge solutions that address customer needs more effectively than ever before, stating, “Together, we'll be able to offer even more solutions to our clients while extending our reach into new markets.”
The collaboration is expected to bring a new level of personalized and intuitive experiences to Likewize’s clientele. Current and future clients can anticipate enhancements that will elevate the tech support process from start to finish. With Speedperform's technology, customers will have better access to resources and information essential for making the most of their devices. One notable benefit of this partnership is the focus on maximizing device potential, as many users are currently utilizing only about 40% of their gadgets' capabilities.
Thomas Thrane, CEO of Speedperform, echoed O'Hara's sentiments, highlighting that this partnership aims to deepen support mechanisms available for their customers. The merger feels like a natural fit, enabling a seamless transition that enhances the service pathways available throughout the tech lifecycle—from the initial purchase through to protection, repair, and potential upgrades.
The interest from Genstar Capital last year, which resulted in their majority stake in Likewize, sets the stage for a brighter and more innovative future. The backing from Genstar, combined with Speedperform’s expertise in artificial intelligence, allows Likewize to continually seek out robust solutions to improve customer experiences. This acquisition isn't just a growth tactic; it's a strategic initiative aimed at fortifying connections between clients and their end-users, thereby fostering greater loyalty.
While specific financial terms of the deal were not disclosed, the potential impacts of this acquisition are expected to ripple through the industry, giving both companies a competitive edge. For Likewize, the path forward includes expanding their influence and capabilities globally, making tech solutions even more accessible and efficient for consumers.
For customers who encounter tech-related issues, Likewize stands as a trusted ally, ensuring that technology disruptions are resolved quickly and effectively. The acquisition of Speedperform marks a crucial step in making technology struggles a thing of the past, opening avenues for enhanced support services across various sectors.
As Likewize moves forward, the integration of Speedperform is already anticipated to revolutionize customer interactions while delivering on the promise of quality and dependability in tech support. With a commitment to adapting and innovating, Likewize and Speedperform together signify a new era in customer service within the tech industry.
Founded in 1997 and headquartered in Dallas, TX, Likewize has built a strong reputation for protecting and servicing devices across the globe. With more than 30 operational countries and the management of over 250 million device issues annually, the acquisition of Speedperform will further amplify Likewize's already extensive portfolio of services that range from device warranties to premium technical support.
Speedperform has carved out its own niche within the telecommunications and tech industries by providing simplified support tools designed for complex customer issues. The company boasts a diverse client roster that includes major telecom brands from Europe, Asia Pacific, Africa, and Latin America. Its AI-driven solutions not only promise smarter self-service options but also ensure quicker resolutions for customer inquiries.
This integration aligns perfectly with Likewize's strategic vision to make technology-related issues easier to navigate for consumers. According to Likewize's CEO, Ryan O'Hara, the acquisition marks a pivotal milestone for the company as they look to expand their capabilities. He emphasized that the goal is to deliver cutting-edge solutions that address customer needs more effectively than ever before, stating, “Together, we'll be able to offer even more solutions to our clients while extending our reach into new markets.”
The collaboration is expected to bring a new level of personalized and intuitive experiences to Likewize’s clientele. Current and future clients can anticipate enhancements that will elevate the tech support process from start to finish. With Speedperform's technology, customers will have better access to resources and information essential for making the most of their devices. One notable benefit of this partnership is the focus on maximizing device potential, as many users are currently utilizing only about 40% of their gadgets' capabilities.
Thomas Thrane, CEO of Speedperform, echoed O'Hara's sentiments, highlighting that this partnership aims to deepen support mechanisms available for their customers. The merger feels like a natural fit, enabling a seamless transition that enhances the service pathways available throughout the tech lifecycle—from the initial purchase through to protection, repair, and potential upgrades.
The interest from Genstar Capital last year, which resulted in their majority stake in Likewize, sets the stage for a brighter and more innovative future. The backing from Genstar, combined with Speedperform’s expertise in artificial intelligence, allows Likewize to continually seek out robust solutions to improve customer experiences. This acquisition isn't just a growth tactic; it's a strategic initiative aimed at fortifying connections between clients and their end-users, thereby fostering greater loyalty.
While specific financial terms of the deal were not disclosed, the potential impacts of this acquisition are expected to ripple through the industry, giving both companies a competitive edge. For Likewize, the path forward includes expanding their influence and capabilities globally, making tech solutions even more accessible and efficient for consumers.
For customers who encounter tech-related issues, Likewize stands as a trusted ally, ensuring that technology disruptions are resolved quickly and effectively. The acquisition of Speedperform marks a crucial step in making technology struggles a thing of the past, opening avenues for enhanced support services across various sectors.
As Likewize moves forward, the integration of Speedperform is already anticipated to revolutionize customer interactions while delivering on the promise of quality and dependability in tech support. With a commitment to adapting and innovating, Likewize and Speedperform together signify a new era in customer service within the tech industry.
Topics Consumer Technology）
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