NTT DOCOMO BUSINESS Partners with 24/7 Software to Transform Stadium Management Solutions

NTT DOCOMO BUSINESS Collaborates with 24/7 Software for Smart Stadium Solution

In a groundbreaking move to revolutionize venue management, NTT DOCOMO BUSINESS, Inc. has secured an exclusive distribution agreement with 24/7 Software, Inc., a leading American SaaS provider specializing in facility management. This partnership will introduce 24/7 Software's innovative cloud platform tailored for smarter operations in stadiums, arenas, and commercial facilities across Japan, South Korea, and Taiwan.

Enhanced Operational Efficiency

The 24/7 Software platform consolidates various management processes, including incident responses, lost and found management, visitor requests, and maintenance operations, into a single mobile system. This integration empowers teams to access real-time information, leading to improved efficiency, enhanced safety, and an elevated visitor experience. Furthermore, NTT DOCOMO BUSINESS will offer integration with existing IT and communication infrastructure, creating a comprehensive solution package.

The Growing Need for Smart Solutions

The market for stadium operations continues to evolve as facilities expand and adopt multifunctional uses. This complexity necessitates improved efficiency in operational tasks. Many venues currently use disparate solutions, which limits data optimization and analysis efforts, resulting in variable enhancement initiatives. Given the looming labor shortages, the industry must pivot towards digitizing operations to reallocate staff toward higher-value tasks. NTT DOCOMO BUSINESS aims to bolster the operational effectiveness of stadiums, arenas, and hotels by launching the 24/7 Software platform.

Spotlight on 24/7 Software

24/7 Software is recognized for its robust platform trusted by North America's premier professional sports leagues. The software supports complex multi-site and multi-vendor operations, providing a centralized management experience throughout the incident lifecycle.

With its mobile application, personnel can monitor and update incident statuses in real-time while a central control room manages the response. The platform's application programming interfaces (APIs) facilitate integration with external systems to automate incident detection and notifications, significantly enhancing operational efficiency and reducing incident response times by approximately 25%.

This adaptability and localized approach allow 24/7 Software to implement best global practices while catering to the unique requirements of Japanese venues.

Future Developments

Fighters Sports Entertainment Co. Ltd. has already successfully implemented the 24/7 Software at the Es Con Field Hokkaido, witnessing tangible improvements in operations. NTT DOCOMO BUSINESS will assist in establishing local support frameworks tailored to the needs of sports organizations and venue operators. Beyond the system implementation, the company plans to provide complete smart stadium solutions encompassing online ticketing, communication applications, and integrated information and communication technologies.

Expanding its vision, NTT DOCOMO BUSINESS anticipates growth into arenas, commercial facilities, and urban development projects, with a keen interest in broadening its market presence in Asia.

Justin King, Executive Vice President of Sales and Marketing at 24/7 Software, expressed enthusiasm about the partnership, stating, "We are thrilled to partner with NTT DOCOMO BUSINESS to offer our platform in these three markets that share our passion for sports and entertainment. As a global leader in venue operations technology, we have learned firsthand what international organizations need to create safe, efficient, and exceptional experiences. Together with NTT DOCOMO BUSINESS, we look forward to delivering innovative, data-driven solutions that enhance safety, elevate customer experiences, and provide peace of mind for the World's Greatest Properties™."