DXC Technology Modernizes Customer Service for Telenor Sweden with Cloud Migration
DXC Technology, a key player in enterprise technology and innovation, has forged a strategic partnership with Telenor Sweden, one of the leading telecommunications providers in the Nordic region. This collaboration aims to modernize Telenor's customer service operations and upgrade its technological infrastructure. The centerpiece of this initiative is a significant migration to the cloud, enhancing the efficiency of customer service channels and facilitating the modernization of existing applications.
This partnership builds upon a longstanding relationship between the two organizations, capitalizing on DXC's expertise in telecommunications to meet the growing digital demands of Telenor's customer base. To this end, DXC has successfully transitioned Telenor's voice and chat services for consumer and small business clients to a state-of-the-art cloud-based contact center platform. This new setup can simultaneously support over 500 customer service specialists and handle an impressive volume of more than 300,000 customer calls each month.
The modernization effort was comprehensive, involving the integration of numerous back-office systems and the design of advanced call flow processes. This meticulous planning ensured a smooth implementation, minimizing disruption to Telenor's service provision. In parallel with the migration to the cloud, DXC is also providing application services and development support for Telenor's customer service applications. This dual approach aims to simplify operational complexities, streamline processes, and enhance time-to-market capabilities.
The advancements are significant not just for immediate operational needs but also lay the groundwork for future integrations of artificial intelligence (AI) into Telenor's service offerings. As noted by Peter Skarendal, General Manager of DXC Sweden, "This initiative transcends a mere update of the contact center. We're simultaneously modernizing the underlying applications, which enables Telenor to evolve its customer service practices effectively and integrate AI as new use cases mature." This underscores a forward-looking vision where technological improvements are aligned with evolving market demands and customer expectations.
About DXC Technology: DXC Technology (NYSE: DXC) stands as a leader in technology and innovation partnerships, offering software, services, and solutions to corporations and public sector organizations globally. In an age characterized by exponential change, DXC assists clients in leveraging AI for enhanced outcomes. The company has deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions. By modernizing, securing, and operating some of the world's most complex technology environments, DXC aims to provide its clients with a competitive edge. To explore more about their services, visit dxc.com.
This partnership builds upon a longstanding relationship between the two organizations, capitalizing on DXC's expertise in telecommunications to meet the growing digital demands of Telenor's customer base. To this end, DXC has successfully transitioned Telenor's voice and chat services for consumer and small business clients to a state-of-the-art cloud-based contact center platform. This new setup can simultaneously support over 500 customer service specialists and handle an impressive volume of more than 300,000 customer calls each month.
The modernization effort was comprehensive, involving the integration of numerous back-office systems and the design of advanced call flow processes. This meticulous planning ensured a smooth implementation, minimizing disruption to Telenor's service provision. In parallel with the migration to the cloud, DXC is also providing application services and development support for Telenor's customer service applications. This dual approach aims to simplify operational complexities, streamline processes, and enhance time-to-market capabilities.
The advancements are significant not just for immediate operational needs but also lay the groundwork for future integrations of artificial intelligence (AI) into Telenor's service offerings. As noted by Peter Skarendal, General Manager of DXC Sweden, "This initiative transcends a mere update of the contact center. We're simultaneously modernizing the underlying applications, which enables Telenor to evolve its customer service practices effectively and integrate AI as new use cases mature." This underscores a forward-looking vision where technological improvements are aligned with evolving market demands and customer expectations.
About DXC Technology: DXC Technology (NYSE: DXC) stands as a leader in technology and innovation partnerships, offering software, services, and solutions to corporations and public sector organizations globally. In an age characterized by exponential change, DXC assists clients in leveraging AI for enhanced outcomes. The company has deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions. By modernizing, securing, and operating some of the world's most complex technology environments, DXC aims to provide its clients with a competitive edge. To explore more about their services, visit dxc.com.
Topics Telecommunications）
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