#Japan #Tokyo #Customer Satisfaction #Insurance Consultation #Kokomoora

High Satisfaction in Insurance Consultation Services: Insights from Kokomoora Survey

Kokomoora recently conducted a survey to evaluate user satisfaction levels concerning insurance consultation services in Japan. With 150 participants aged 20 and above, the findings reveal significant insights into why individuals seek consultation and how these services are meeting their needs.

Survey Highlights

According to the survey, 72.67% of respondents expressed they were either very satisfied or satisfied with the insurance consultation services they received. This positive feedback showcases the growing trust users have in these services amidst rising awareness of personal finance and insurance options.

Motivations Behind Seeking Consultation

The primary motivation for seeking consultation was the desire to compare a wide array of insurance plans, accounting for 39.33% of respondents. Individuals are increasingly keen to ensure that they find a policy that best fits their personal needs. However, a significant concern prior to consultations was the fear of aggressive sales tactics, as 30.5% reported this as their top worry. This highlights a cautious approach by users towards insurance professionals.

Reasons for Satisfaction

Among those who reported satisfaction, the top reason cited (55.96%) was the absence of hard-sell tactics during consultations, which allowed them to feel relaxed and secure in discussing their needs. Users appreciated the professional and friendly demeanor of the consultants, which arguably contributed to the overall satisfaction reported.

The Consultation Experience

Kokomoora's survey also collected data on the types of services utilized. The majority of users (69.33%) opted for face-to-face consultations at physical locations, while a smaller percentage (14%) chose online consultations to fit their preferences. The survey also indicated that nearly 55% of consultations lasted less than an hour, indicating a streamlined process that respects the user's time.

Key Findings On User Concerns

Notably, the survey revealed that pre-consultation concerns about being offered unsuitable policies were also prevalent, with 22.67% of participants expressing this worry. Despite this, the feedback received indicates that most users felt that their individual needs were adequately addressed.

Importance of Preparation

Before attending a consultation, many users acknowledged the importance of preparation. The survey showed that 43.33% of respondents wish they had a better understanding of their current policies, while 39.33% felt it would be beneficial to outline specific questions ahead of time. These insights suggest that users value clear communication and knowledge about their options to enhance the consultation experience.

The Most Popular Consultation Services

Based on the survey, the most frequently utilized consultation services included “Hoken no Madoguchi,” chosen by 51.33% of participants, followed by “Hoken Minna no Kakeibo” at 12%. This indicates a preference towards well-known and reliable service providers, aligning with the respondents' desire for assurance in their choices.

Conclusion

In conclusion, Kokomoora’s survey provides valuable insights into the experiences and expectations of users seeking insurance consultations. With a high satisfaction rate, it illustrates the professional nature of services currently offered. Moving forward, insurance consultation services may benefit from addressing the common concerns reported, ensuring that users feel empowered and informed in their decision-making processes.

Through ongoing evaluations like this survey, we can anticipate further improvements in service offerings, creating a better environment for users pursuing insurance solutions.

For more detailed results of the survey and the full analysis, you can visit Kokomoora's survey results page.