#USA #Cleveland #Hyland #Customer Satisfaction #Content Management

Hyland's Commitment to Customer Success

Hyland, a leading name in the field of content management, has recently achieved a remarkable accolade by being awarded the IDC 2025 Customer Experience (CX) Award for its outstanding contributions to content and experience management. This award recognizes Hyland’s efforts in delivering exceptional customer satisfaction and value through its innovative solutions.

The IDC 2025 Customer Experience (CX) Award

The IDC’s CX Award is a significant recognition in the global market and highlights companies that excel in customer experience management. In this latest evaluation, Hyland emerged as one of the top performers among over 200 vendors, demonstrating remarkable insights from nearly 2,900 organizations worldwide. This recognition illustrates a compelling endorsement of Hyland’s ability to provide innovative capabilities that align with customer needs, enhancing operational efficiency and effectiveness.

Exceptional Customer Satisfaction Metrics

Hyland was evaluated across more than 30 customer satisfaction metrics, including aspects like product innovation, integration ease, value realization, and customer support. IDC's findings reveal that Hyland not only meets but consistently exceeds the industry standards, solidifying its position as a leader in the content and experience management sector. Key features that customers appreciated include the company’s focus on agentic automation, advanced analytics, and seamless integration into existing ecosystems.

Rob Kaloustian, Hyland's chief customer officer, emphasized the company’s dedication to customer success and innovation: “We are thrilled to receive this recognition, as it reflects our relentless pursuit of delivering meaningful outcomes through our Content Innovation Cloud platform and agentic automation solutions.” These statements underline that Hyland is committed to enhancing customer experiences, making it a trusted partner for many organizations.

Trends in the Content and Experience Management Market

According to the IDC CX Path Survey, an impressive 72% of organizations expressed intentions to boost their investment in content and experience management applications. This trend indicates a growing need among companies for innovative features and capabilities. Recognizing this demand, Hyland continues to lead the market by providing frequent product enhancements, maintaining transparent roadmaps, and offering best-in-class support. This ensures that its customers are well-equipped to handle evolving business landscapes.

Conclusion

Hyland’s performance in the IDC global CX Path Survey sets a new benchmark for customer satisfaction in the content management industry. Their unwavering commitment to delivering innovative solutions and exceptional customer support plays a pivotal role in transforming how businesses operate within the evolving digital ecosystem. For detailed information on their products and solutions, visit Hyland.com.

Trust in Hyland, as thousands of organizations, including many Fortune 100 companies, continue to leverage its expertise and solutions. With Hyland at your side, operational efficiency and enhanced customer engagement are just a step away.