AGS Consulting's Research on Communication with Accounting Experts Reveals Key Satisfaction Insights

Insights from AGS Consulting's Survey on Accounting and Tax Experts Communication

Introduction

Amid an increasingly complex business environment, effective communication with accounting and tax experts is vital for making informed managerial decisions and enhancing operational efficiency. AGS Consulting, headquartered in Chiyoda, Tokyo, conducted a study involving 294 management personnel to assess the state of communication with accounting and tax specialists.

Survey Results Overview

The survey results indicated that approximately 80% of participants expressed satisfaction with their communication experiences. Yet, it's noteworthy that satisfaction levels varied based on age and company size, hinting at areas that require attention and improvement.

AGS Consulting aims to leverage these findings to provide superior professional services in the future.

Background and Objective

As companies face evolving challenges, maintaining smooth communication with experts becomes a major factor influencing business decisions. This survey sought to uncover the satisfaction levels and frustrations experienced by management personnel when interacting with external specialists, ultimately aiming to highlight the gap between current experiences and ideal interactions.

Key Findings

- Praise for Individuals: High overall satisfaction (about 80%) was recorded, especially relating to factors such as personality, attitude, and response speed. Notably, satisfaction levels were higher among individuals aged over 60 and employees from small to medium enterprises.

- Younger Workforce Discontent: Conversely, participants in their 30s and representatives from larger corporations expressed relatively more dissatisfaction. In particular, concerns included the difficulty in understanding explanations and perceived inadequacies in the depth of information for the younger crowd, whereas larger companies pointed to deficiencies in listening skills and effective engagement during discussions.

- Preferences for Meetings and Communication Tools: Desired meeting frequency appeared to center around once a month, with most respondents preferring meeting times under one hour. Interestingly, while the desire to meet via phone has significantly decreased, there is a noticeable rise in the anticipation for business-oriented tools such as Teams and Zoom.

Improving Satisfaction through Quality and Speed

To enhance overall satisfaction, key factors include providing information on industry trends and legal changes, understanding individual business contexts, and ensuring prompt responses. AGS believes fostering a hybrid communication approach that combines digital and face-to-face interactions will be crucial along with tailoring responses according to different age groups and company sizes.

Survey Details

- Study Title: Communication with Accounting and Tax Professionals 2025 Survey
- Target Group: Management personnel in companies outsourcing accounting and tax work
- Methodology: Online survey conducted utilizing for Survey
- Valid Responses: 294
- Survey Period: April 10 - April 15, 2025
- Conducting Company: AGS Consulting

For detailed survey results, you can visit the following URL: Detailed Survey Results

About AGS Group

Founded in 1970, AGS Consulting stands as an independent and comprehensive accounting firm that focuses largely on providing services such as tax advisory, IPO support, M&A, and international business guidance. With a skilled team of 122 certified public accountants and 124 tax advisors (as of August 2025), AGS Consulting is committed to supporting a diverse client base ranging from startups to publicly traded corporations. The company aims to be the go-to expert that businesses rely on for navigating Japan's complex economic landscape.