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North End Teleservices: A Leader in Job Creation and Community Impact

On January 9, 2025, Omaha-based North End Teleservices earned recognition from Real Leaders Magazine as one of the Top Impact Companies for 2025. This prestigious title acknowledges their unique business model that focuses on creating quality job opportunities in unconventional sectors. The award also coincides with the company’s upcoming tenth anniversary, marking nearly a decade of significant contributions to the community and its workforce.

Founded in 2015, North End Teleservices has expanded rapidly, growing from a small startup to employing nearly 1,000 individuals. Throughout this transformation, the company has maintained a steadfast commitment to its mission: to create jobs and transform lives. Chief Executive Officer Carmen Tapio emphasized that the company was established with the goal of revitalizing its community, particularly in a postal region where the average poverty rate reached a staggering 59% over the previous five years.

Carmen Tapio stated, "From the very beginning, we aimed to tackle the challenges of employment for those who are often overlooked or underestimated, striving to eliminate barriers to job opportunities." North End Teleservices has had a remarkable economic impact exceeding $400 million, delivering transformative effects for individuals, families, and communities in Nebraska and beyond. As the company continues to grow, it is expanding its reach and offerings, including the provision of free transportation services for employees.

The organization has set a standard as a groundbreaking example of non-traditional models in the business realm. This recognition places North End Teleservices among over 15 other companies evaluated by metrics including growth, revenue, and the I.M.P.A.C.T. pillars—Intention, Model, People, Accountability, Collaboration, and Transformation.

According to Real Leaders, the selection process involved rigorous assessments to ensure that only organizations genuinely exemplifying purpose-driven leadership were included on the list. Kevin Edwards, president of Real Leaders, highlighted the significance of this recognition, stating, "It seems like every company labels itself as impactful these days, but we want to spotlight those truly dedicated to making a difference. Through interviews with CEOs and evaluations of their community-driven impact, we ensure that the organizations selected are indeed deserving of this honor. The top scoring finalists in each category will share their best practices at the Real Leaders UNITE 2025 conference, inspiring better leadership to create a better world."

About North End Teleservices

North End Teleservices, LLC is a global multi-channel provider, specializing in outsourced call center services for government and commercial sectors. The company adheres to its mission of 'Creating Jobs, Changing Lives.' It was also ranked among the Top 100 Small Businesses by the U.S. Chamber of Commerce in 2024. As a certified women-owned, minority-owned, and enterprise revitalization organization, North End partners with a variety of B2B, B2C, and governmental entities to tailor call center operations to meet each client's specific needs.

About Real Leaders

Real Leaders is the fastest-growing community for impact-driven leaders, supported by a global media platform. Founded in 2010, Real Leaders advocates for responsible leadership that prioritizes employees, society, and the planet alongside profit. As an independently owned B Corp and a member of the United Nations Global Compact, its mission is to unite visionary leaders to transform a shortsighted world.