Innovating with AI: Transforming Technology Companies for Future Value Creation

During the Mobile World Congress (MWC) 2025, held in Barcelona, James Chen, the President of Huawei Carrier Business, delivered a keynote address titled "Innovating with AI: Drive Techco Value Creation to New Heights". In his speech, Chen emphasized that transformation is not merely an end goal. The ultimate aim of this transformation is to generate substantial value.

As new technologies like 5.5G, cloud computing, and artificial intelligence (AI) are rapidly advancing, traditional operators are evolving from mere connectivity providers to comprehensive digital service facilitators. Huawei is championing the 'Five Ones' capability model to assist these operators in their transformation journey towards becoming full-fledged technology companies, or "techcos". This approach not only reshapes their business models but also enhances their operational and maintenance processes, thereby enabling them to harness transformation opportunities and consistently create value in the market.

Building New Monetization Models

Emerging service scenarios, such as live broadcasting, corporate travel, and gaming, necessitate differentiated network experiences for various users. To achieve this monetization, operators need innovative service models underpinned by groundbreaking technologies. AI's role is pivotal; it can recommend tailored packages to users, dynamically adjust network experiences based on real-time user needs, and provide intuitive feedback on experience enhancements. As of now, over 35 operators globally have adopted experience monetization models that incorporate usage and experience-based pricing strategies.

Integrating Home Intelligence Services

Smart homes are increasingly on the rise, and operators can capitalize on this trend by transitioning from mere bandwidth providers to creators of AI-driven service ecosystems. For instance, companies in China and South Korea have initiated AI home centers—integrating sophisticated AI agents to seamlessly connect various smart home devices. These hubs utilize multimodal interaction to manage everyday smart home tasks, amplifying user convenience and efficiency.

Leveraging Cloud Platforms for B2B Services

To fully seize the opportunities presented by digital and intelligent industry transformations, operators must deploy cloud platforms that offer multi-service convergence for a wider range of B2B service applications. Such platforms are expected to possess functionalities like intelligent code generation and cloud marketplaces, enabling operators to integrate into evolving ecosystems and facilitate faster application development. For example, a North African operator successfully used a multi-cloud platform, aiding thousands of businesses across ten sectors in implementing digital transformation processes.

Employing AI for Operational Excellence

Base-model AI technologies provide operators the capability to rethink their operational efficiencies. By developing digital twins of networks and services, operators can transform data into actionable insights and effective capabilities. This integration allows telecommunications technologies to be implemented within digital twins or AI agents, promoting continuous optimization of both operational and maintenance processes. A notable success story demonstrates how AI technologies were leveraged to diagnose and rectify network faults swiftly, cutting troubleshooting times to below thirty minutes.

Creating Synergetic Infrastructure

As AI continues to advance, the communication infrastructure must integrate numerous resource types—such as networking, storage, cloud computing, and data analysis capabilities. A well-planned architecture that encompasses these resources is essential. This architecture should support three primary functions: intelligent connectivity for reliable, lossless user connectivity; smart cloud integration for heterogeneous computing capabilities; and intelligent collaboration amongst various resources to enhance planning and operational efficacy.

In conclusion, James Chen asserted that AI-driven innovation is pivotal for converting traditional operators into technology-forward businesses. With Huawei’s leading products and solutions, the company aims to collaborate closely with clients to reshape their business, operational frameworks, and underlying infrastructures to consistently drive enhanced value and seize extensive opportunities as we advance into the AI era.