#United States #Indianapolis #Customer Support #fundraising #OneCause

OneCause Achieves Prestigious Award at CCW Excellence Awards

In a remarkable achievement, OneCause, a leader in event and online fundraising solutions, has been awarded the title of "Best Small Contact Center (1-99 Seats)" at the 2025 Customer Contact Week (CCW) Excellence Awards. This accolade is a testament to the company's unwavering dedication to providing exceptional customer support to nonprofit organizations across North America.

During an award ceremony held on June 12, 2025, in Indianapolis, this recognition was conferred upon OneCause to honor their support team's relentless innovation and outstanding customer care. Steve Johns, the CEO of OneCause, expressed immense pride in this achievement, emphasizing that great technology is only as effective as the team that drives it. "This award reflects our team's commitment to delivering prompt and reliable services that empower nonprofit organizations to thrive," said Johns.

The OneCause customer support team serves thousands of nonprofits in both the United States and Canada. They provide assistance through various channels, including phone, email, SMS, live chat, and a comprehensive help center. Notably, the implementation of AI-driven chat technology in 2024 has allowed the company to offer round-the-clock support to customers. This proactive approach, combined with a strong emphasis on customer satisfaction, has resulted in an impressive 97% satisfaction score.

In the past year alone, OneCause has played an instrumental role in facilitating over 16,000 successful fundraising events and campaigns through their efficient support model. The CCW Excellence Awards stand among the most esteemed accolades in the customer contact industry, acknowledging organizations that exemplify service excellence and operational success. OneCause's win further underscores their commitment to enhancing customer experiences while advancing charitable endeavors.

About OneCause

Founded in 2008, OneCause aims to revolutionize the fundraising landscape by providing intuitive digital solutions that enhance the giving process. The mission of OneCause is to simplify and enrich the fundraising experience for nonprofit organizations, ultimately allowing them to raise more funds for their causes. To date, OneCause has assisted over 14,000 nonprofit entities, collectively helping them raise in excess of $8 billion.

In addition to its innovative technology solutions, OneCause fosters community engagement by hosting the annual Raise Conference. This event unites nonprofit professionals from around the world to share insights and strategies for effective fundraising efforts. For more details about their services and initiatives, visit www.onecause.com and connect with them on LinkedIn, X, Instagram, and Facebook.

Overall, the recognition bestowed upon OneCause at the 2025 CCW Excellence Awards exemplifies the company's exceptional standards of customer support and its ongoing commitment to advancing the nonprofit sector’s mission through effective fundraising solutions.