City of Manhattan, Kansas, Chooses Oracle Solution to Enhance Regulatory Services and Citizen Experience

In a significant move towards modernizing its regulatory framework, the City of Manhattan, Kansas, has decided to implement Oracle Permitting and Licensing (OPAL). This decision is geared towards streamlining governmental processes, facilitating quicker approvals for residents and businesses, and enhancing overall service delivery for its constituents. As the fourth largest urban area in Kansas, accommodating a sprawling community of around 130,000 individuals, Manhattan serves as a hub for prominent institutions, including Kansas State University and Fort Riley.

The city has recognized the pressing need to transform its outdated systems and cumbersome manual processes to improve efficiency. By adopting OPAL, Manhattan aims to create a more streamlined and intuitive online application process. This modern platform will assist both residential and commercial developers in navigating the regulatory requirements necessary for project approvals. It is expected that this innovation will significantly expedite the permitting process and thus bolster economic development within this vibrant community.

Jared Wasinger, the Director of Technology and Communications for Manhattan, expressed optimism regarding the transformation, stating, "We're entering a new era of regulatory efficiency that will unlock exciting possibilities for our community." With the backing of the City Commission, preparations are underway to design and launch a comprehensive online permitting and licensing system over the next year. The city anticipates launching this system by Summer 2026, creating a unified portal that integrates various regulatory processes including planning, permitting, inspections, licensing, and code enforcement.

The adoption of OPAL not only promises to simplify the application process for potential applicants but also incorporates real-time status updates throughout every stage of the permitting journey. As highlighted by Simon Threlfall, General Vice President for Emerging Markets at Oracle, local municipalities are facing increasing pressure to enhance regulatory services under tight budget constraints. OPAL, being part of the existing Oracle Fusion application suite utilized by Manhattan, allows for a quick deployment and transforms the city's technology ecosystem effectively.

Key benefits expected to arise from the implementation of OPAL include a seamless self-service experience where residents and businesses can easily submit applications, track their status online, and obtain digital approvals. The platform aims to consolidate planning, permitting, inspections, licensing, and regulation enforcement into one centralized cloud solution, thereby enhancing decision-making through improved data analytics. Furthermore, OPAL will provide better transparency and engagement by automating status updates and enabling efficient communication avenues.

Accelerating economic development is one of the primary goals of this initiative, as the solution is expected to simplify business registrations and licensing processes to not only attract new enterprises but also support existing businesses, fostering a thriving community atmosphere.

The City of Manhattan's partnership with Oracle is part of a broader trend as many municipalities look to technological advancements to enhance service delivery and citizen satisfaction in government operations. Communities that have transitioned to Oracle solutions have reported decreased administrative burdens and expanded capacities to process thousands of permits annually.

To learn more about OPAL and its comprehensive features, the City encourages interested parties to visit Oracle's official website. As Manhattan embarks on this essential journey towards modern regulatory practices, it stands poised to redefine the landscape of citizen engagement and government services for years to come.

Topics General Business)

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