#Japan #Tokyo #Customer Support #Corporate Services #Rakuten Mobile

Rakuten Mobile Achieves Remarkable Milestone

In a recent survey conducted by MMD Labo, Rakuten Mobile has made headlines by being ranked first in overall customer satisfaction among corporate mobile phone service providers. This survey, which specifically evaluated the four major carriers, is significant as it marks the first time Rakuten Mobile has clinched this prestigious position. The company's performance in various satisfaction categories, including cost performance and speed of utilization, has notably improved, solidifying its commitment to serving corporate clients effectively.

The survey revealed that Rakuten Mobile achieved a total satisfaction rate of 79.1% among respondents, which is a substantial increase of approximately 5% from the previous year. Moreover, the company maintained its top position for two consecutive years in both cost performance, which received a satisfaction rate of 86.7%, and speed of service activation, with a satisfaction rate of 81.3%. This year, Rakuten Mobile has also excelled in the area of customer support, marking a notable 72.0% satisfaction rate, and earning the top spot in this category as well.

Rakuten Mobile's array of affordable plans, including unlimited options, has garnered praise from corporate customers, significantly contributing to their satisfaction ratings. The introduction of flexible and cost-effective service plans has allowed Rakuten to capture the interest and loyalty of many businesses.

Interestingly, 8.0% of survey participants indicated that they had chosen Rakuten Mobile when considering service providers for their corporate phones. This statistic signifies the growing acceptance and trust that companies have in Rakuten Mobile's services. Since the launch of its dedicated corporate mobile carrier services approximately three and a half years ago, Rakuten Mobile has seen rapid growth, surpassing a milestone of 25,000 corporate contracts by February 2026.

Rakuten Mobile is dedicated to continuing its journey as a leading partner for corporate clients. The company aims to enhance its mobile line services, network solutions, and AI offerings. By prioritizing quality improvement and the introduction of services tailored to diverse industry challenges, Rakuten Mobile is committed to supporting a broader array of businesses and facilitating digital transformation.

To explore the full range of corporate services offered, visit the official Rakuten Mobile business service website: Rakuten Mobile Corporate Services.

Survey Overview

• - Conducting Organization: MMD Labo, Inc.
• - Methodology: Internet survey
• - Survey Period: April 24 (Fri) to April 28 (Tue), 2026
• - Effective Responses: 865 out of 15,000 surveyed individuals, weighted to match the demographic of corporate and government employees.
• - Target Respondents: Individuals aged 20 to 69 who are current employees of companies using corporate phones and were involved in considering or contracting phone services.
• - Number of Questions: 17 questions in preliminary survey; 5 questions in primary survey.

For more details on the study and individual satisfaction rankings of all carriers, you can access the following reports: MMD Labo Study 2026, MMD Labo Study 2025.

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