#Japan #Tokyo #Gibraltar Life #online claims #paperless system

Gibraltar Life Enhances Client Services with Expanded Offerings

Gibraltar Life Insurance Co., headquartered in Chiyoda, Tokyo, has made significant strides in improving its customer service by expanding its benefit claim procedures. As of June 25, 2025, the company has added the ability for clients to submit benefit claims through its newly updated "保全ペーパーレスシステム" (Paperless Maintenance System). This innovative platform not only streamlines various insurance procedures but also ensures clients have improved access and convenience when claiming benefits.

Expanded Paperless Maintenance System

Previously, the Paperless Maintenance System allowed clients to handle various procedures such as changing contact details, registering family members, and changing beneficiaries, but did not include benefit claims. Now, clients will be able to submit benefit claims directly through this efficient system, marking a significant enhancement in service capabilities.

Here’s a brief comparison of the procedures before and after the expansion:

Service Procedures Before June 25, 2025:

• - Change of contact details
• - Application for family member registration
• - Mid-term addition of special contracts
• - Contract cancellation
• - Change of beneficiaries
• - Name change

Service Procedures After June 25, 2025:

• - Change of contact details
• - Application for family member registration
• - Mid-term addition of special contracts
• - Contract cancellation
• - Change of beneficiaries
• - Name change
• - Benefit claim submission (NEW)

This upgraded system can be utilized by clients via a tablet or a computer screen during in-person meetings with their dedicated life plan consultants. Additionally, it accommodates non-face-to-face transactions through the "My Page" feature, enhancing user experience when filing claims or managing their policy remotely.

Expansion of Online Benefit Claims

Furthermore, the update introduces improvements to the "給付金オンライン請求" (Online Benefit Claim) process. Previously limited to illness-related hospital and surgery claims, clients can now also submit claims for injuries through the same online platform. This change allows clients more flexibility in accessing benefits, which should reduce the time from filing a claim to receiving funds.

Claims Covered Before June 25, 2025:

• - Benefits for hospitalization and surgeries due to illness

Claims Covered After June 25, 2025:

• - Benefits for hospitalization and surgeries due to illness
• - Benefits for hospitalization and surgeries due to injury (NEW)
• - Specific damage compensation (NEW)

Clients should note that certain conditions apply to the claim process. For detailed information, they are encouraged to visit Gibraltar Life’s official website.

Committed to Excellent Service

With a mission to deliver insurance claims and benefits to clients accurately, swiftly, and reliably, Gibraltar Life is dedicated to providing high-quality life insurance services that meet and exceed customer satisfaction. The enhancements made to their benefits claiming process reflect this commitment, ensuring that clients can manage their insurance needs with ease and confidence.

In conclusion, the expansion of services provided by Gibraltar Life Insurance represents a significant commitment to improving customer experience. By embracing technology and streamlining processes, the company aims to provide exceptional service that prioritizes client convenience.