JR Kyushu Accelerates Financial DX with TechTouch Integration

Enhancing Financial Operations: JR Kyushu Partners with TechTouch

JR Kyushu, headquartered in Fukuoka, Japan, continues to pursue its mission of digital transformation (DX) within the organization by adopting TechTouch's innovative digital adoption platform for its expense management and travel processes. This initiative is part of their broader goal to strengthen ongoing efforts in enhancing customer experiences and transforming operational frameworks through digital technologies.

Background of the Adoption

As part of its comprehensive DX strategy, JR Kyushu aims to delve deeper into its digital capabilities by evolving customer interactions and laying the groundwork for new business fronts. The introduction of the cloud-based expense management system, SAP Concur®, is designed to optimize indirect operations like expense reimbursements while also ensuring compliance with digital bookkeeping laws and auditing standards.

However, the initial deployment of SAP Concur® revealed several challenges, primarily involving a high volume of internal inquiries and uncertainty among employees about how to navigate the system. Acknowledging these hurdles, JR Kyushu sought a solution that would ease the user experience and facilitate smoother transaction processes.

TechTouch caught their attention with its standout feature — the ability to create and display no-code operational guides directly within the system. This functionality was intended to mitigate questions, reduce the number of cases requiring re-submissions, and ultimately enhance operational efficiency.

Insights from JR Kyushu’s Finance Sector

According to Tomoki Watanabe, Chief of the Finance Department at JR Kyushu, the company’s objective with TechTouch is straightforward: to reduce inquiries and rejections related to expense claims and payments while empowering employees to utilize the system effectively without confusion. The automation capabilities within TechTouch, alongside the ease of creating guidance, adapting it as necessary, and locating the right information at the right time, were crucial reasons for the adoption.

Watanabe expressed optimism that this partnership with TechTouch will not only improve current processes but could also pave the way for future applications across other internal systems, transforming everyday operations and paving the path for operational change.

About JR Kyushu

Founded in 1987 during the privatization of the Japanese National Railways, JR Kyushu has evolved into a versatile company based in Fukuoka. Beyond railways, its ventures include hotels, commercial buildings, and more, indicating a diversified business landscape. Driven by the ambition to contribute positively to local communities, JR Kyushu aims to enhance the attractiveness of areas surrounding railway stations while ensuring safety and comfort in transportation, optimally balancing economic success and sustainable development.

For more information, please visit JR Kyushu’s official website.

What is TechTouch?

TechTouch Inc. is recognized as Japan's leading provider of digital adoption platforms (DAP). With over 8 million users expected by May 2025, this platform is already in use by numerous large corporations and public sector organizations. TechTouch simplifies the process of creating operational guides without requiring coding knowledge, lightening the load for IT personnel and allowing for seamless system navigation by end-users. The platform's excellence has been acknowledged with multiple awards, including the Good Design Award, and its focus continues to be on enhancing AI capabilities within its DAP while also offering AI-powered decision-making agents through its product, AI Central Voice.

To see how TechTouch improves system navigation, access TechTouch Media.