#United States #Houston #Customer Experience #E Source #Utility Awards

E Source Opens Submissions for 2026 Utility Awards

E Source, a prominent research and consulting company serving the North American utility sector, recently declared that submissions for its 2026 awards series are now officially open. These awards are designed to recognize and honor excellence in utility customer experience, employee experience, and marketing initiatives. The awards are inclusive of electric, gas, and water utilities across the United States and Canada, focusing on initiatives that deliver measurable results and have a tangible impact on customer satisfaction.

Overview of the 2026 Awards

The awards series consists of two distinct categories: the Customer and Employee Experience Awards (CX/EX) and the Utility Ad Awards. The CX/EX Awards are taking submissions from April 8 to June 12, while the Utility Ad Awards will be accepting entries from April 1 until May 15.

Customer and Employee Experience Awards

The CX/EX Awards specifically recognize utilities that are making strides in enhancing experiences for residential and business customers, as well as improving employee satisfaction. Initiatives that can be submitted include enhancements to billing and payment systems, improvements to digital experiences, and innovative customer engagement programs. Furthermore, a Small Utility Excellence Award category is included for organizations that serve a customer base of 300,000 customers or fewer.

Utility Ad Awards

On the other hand, the Utility Ad Awards acknowledge effective marketing and communication campaigns undertaken by utilities. These campaigns will be evaluated based on their strategic approach, messaging effectiveness, creativity, and measurable performance in areas such as energy efficiency, electrification, safety, and customer engagement.

With utilities significantly investing in enhancing their customer experience and marketing efforts, the E Source awards address a critical gap in assessing and sharing which strategies yield positive results. By capturing successful initiatives, these awards offer shared insights on methods, budget allocation, and performance metrics across different utilities.

Industry Impact

Filomena Gogel, Head of Research and Analytics at E Source, emphasized the importance of these awards in providing visibility into how utilities are effectively improving customer journeys and engaging with their audiences. She noted that by highlighting successful initiatives and measurable results, the awards enable utility companies to evaluate and adopt proven strategies with increased confidence.

To learn more about the CX/EX Awards and submit entries before the June 12 deadline, visit E Source Customer and Employee Experience Awards. For the Utility Ad Awards, submissions can be made until May 15 via Utility Ad Awards.

About E Source

E Source is at the forefront of research, consulting, and data science tailored specifically for the utility industry in North America. Their mission is to aid utilities in enhancing customer service, optimizing grid performance, and refining operations through benchmarking, analytics, and a wealth of industry expertise. By translating complex data into actionable insights, E Source helps utilities make informed decisions that drive measurable results and improve overall customer satisfaction. To learn more about E Source and its offerings, visit www.esource.com.