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Understanding Public Concerns About Air Conditioner Cleaning Services in Japan

A comprehensive survey conducted by "Ouchi ni Pro," aimed at shedding light on public apprehensions surrounding air conditioner cleaning services, has unveiled several key insights. With the aim of providing valuable information to those troubled by issues related to air conditioning maintenance, this independent research focused on the factors that foster hesitation in seeking such services.

Survey Overview

The survey focused on a sample size of 100 individuals (36 men and 64 women), using internet research to gather responses. The data was collected throughout November 2025 and represented various regions across Japan. Respondents were asked about their concerns regarding air conditioner cleaning, uncovering several alarming trends.

Main Concerns About Pricing

According to the results, the most prevalent fears associated with air conditioner cleaning pertain to pricing. A whopping 75 participants, accounting for 75% of the surveyed group, expressed concerns that the cleaning fees might be excessively high.
Further disturbing is the anxiety over potential additional charges, with 43 respondents worried about unexpected fees cropping up during the process. Furthermore, 32 respondents admitted to being unsure about the market rate for such services, highlighting a significant transparency issue within the air conditioning industry.

Anxiety Related to Inviting Outsiders

Interestingly, a considerable number of participants also felt uneasy about having strangers enter their homes for cleaning services. 46 respondents confessed to feeling discomfort at the thought of allowing another person into their private space, a sentiment that underscores a prevalent issue of trust within the home service sector.

Concerns About Duration of Cleaning

Many participants expressed ambiguity surrounding the length of time required for air conditioner cleaning. Nearly 37 respondents were unsure about the duration of the service, leading to anxiety over scheduling and potential disruptions to their daily lives. Others worried they might be tied up for lengthy periods, with 30 individuals highlighting that they found it challenging to plan their day when unsure about how long the cleaning might take.

Handling Potential Trouble

The anxiety doesn't end there; participants also raised concerns about how potential issues would be handled during the service. A significant 61 respondents were worried about the costs they might incur if the service resulted in damages. Additionally, 20 respondents felt uncertain about whether the technicians would carry appropriate insurance. These worries indicate a critical need for service providers to establish clear communication and trust.

Experiences of Cancelled Services

Strikingly, nearly half of the respondents admitted to having previously considered air conditioner cleaning services but decided against it due to unresolved concerns. This finding is particularly alarming for service providers, as it indicates a substantial number of potential customers are deterred from seeking necessary maintenance because of unaddressed fears.

Who is "Ouchi ni Pro"?

"Ouchi ni Pro" serves as a reliable comparison and reservation platform for various home-related services, so the findings of this survey aim to enhance customer confidence in selecting service providers. With a vast network of over 4000 registered contractors nationwide, the service allows consumers to search for professionals based on geographical area, pricing, and service specifics while also accessing reviews based on over 20,000 user experiences.

The platform is currently running a promotional campaign encouraging clients to submit reviews, providing eligible individuals with up to 1000 yen in digital gift vouchers. This incentive underscores their commitment to fostering transparency and trust within the marketplace.

In conclusion, the survey offers a compelling overview of the existing hesitance towards air conditioner cleaning services in Japan. Addressing these concerns effectively could not only enhance customer experience but also significantly boost the sector's reputation. Thus, service providers are encouraged to rethink their approach and communication strategies to cater to the expressed needs of the market.

For further details, visit the official site of "Ouchi ni Pro" and explore the trusted services available.