#Japan #Tokyo #Customer Harassment #Human Academy #Online Seminar

Upcoming Online Seminar on Customer Harassment

In light of the upcoming regulations set to take effect from October 1, 2026, companies will be mandated to implement measures against customer harassment, or 'Kasu-Hara'. Human Academy Co., Ltd., based in Shinjuku, Tokyo, is proactively addressing this vital issue by hosting a free online seminar on September 17, 2026. Led by social insurance labor consultant Hideyuki Masaki, the seminar aims to equip businesses with necessary strategies to mitigate risks associated with customer harassment.

Understanding Kasu-Hara

Customer harassment has emerged as a pressing issue in workplaces. According to the Ministry of Health, Labour and Welfare’s latest survey, nearly 28% of companies reported dealing with significant disturbances caused by customer behavior over the past three years. These disturbances have had a detrimental impact on employee motivation and overall workplace performance. With the enforcement of the new laws, businesses will need guidance on how to transition from individual responses to organizational defenses against such harassment.

What Participants Will Learn

During the seminar, Mr. Masaki will address critical points such as:
1. Legal Changes: Insights on the upcoming legal amendments and their implications for businesses.
2. Identifying Kasu-Hara: Techniques for distinguishing between legitimate complaints and harassment.
3. Implementation of Guidelines: Detailed approaches for creating guidelines and escalation systems that foster a protective environment for employees.
4. Practical Strategies: Real-world examples and strategies for preventing and responding to instances of customer harassment, ensuring a safe and respectful workplace.

These topics are particularly pertinent for HR, compliance officers, customer service personnel, and any staff involved in client interaction. The seminar also serves as an excellent opportunity for companies already working on their guidelines to reassess and improve their current practices.

Event Details

Date: September 17, 2026
Time: 14:00 - 15:00 JST
Format: Online Live Stream
Cost: Free of charge
Speaker: Hideyuki Masaki, Expert in labor management and harassment prevention
Target Audience: Professionals in HR, compliance, customer service, and management teams dealing with client interactions.

To register for the seminar, please visit: Human Academy Seminar Registration

Significance of This Seminar

The insights provided during this seminar could prove invaluable as businesses prepare to comply with the new laws. The collective knowledge from an experienced professional like Mr. Masaki can help organizations effectively protect their staff and create a supportive environment for both employees and customers.

As a leading educational institution in Japan, Human Academy is committed to addressing emerging business challenges and facilitating comprehensive training programs. By participating in this seminar, businesses can take affirmative steps toward establishing a robust framework to combat customer harassment.

Join us to ensure your organization is equipped with the essential tools and insights to navigate the complexities of customer interactions in today's changing landscape.