#Japan #Tokyo #AI System #Rakus #Automated Response

Rakus Showcases Innovative Automated Customer Support System

Rakus, a prominent technology company headquartered in Shibuya, Tokyo, is set to unveil its cutting-edge automated inquiry response system, "Rakuraku Automated Response" (formerly known as Mail Dealer), at the upcoming "Call Center/CRM Demo & Conference 2025 in Tokyo." This notable event will take place from November 13 to 14, 2025, at the Sunshine City Cultural Conference Center, where leading solutions and services addressing the challenges faced by contact centers will be prominent.

The conference will explore a range of solutions focused on critical issues such as labor shortages, recruitment challenges, and the enhancement of labor productivity – all of which remain persistent concerns within the industry. Attendees will have the opportunity to experience firsthand various IT solutions through live demonstrations aimed at resolving these pressing issues.

During the event, Rakus will have a dedicated booth (2A-34) where visitors can discover the remarkable features of "Rakuraku Automated Response." This system is designed to streamline customer support operations through efficient inquiry management functionality and automation of query response tasks using advanced AI capabilities. You can expect to see actual operation screens and detailed explanations of how these features work.

Event Details

• - Event Name: Call Center/CRM Demo & Conference 2025 in Tokyo
• - Date: November 13-14, 2025, from 10:00 AM to 5:30 PM
• - Venue: Sunshine City Cultural Conference Center
• - Booth Location: 2A-34
• - Official Website: Call Center Japan

Pre-registration for Visitors

To enhance your experience, we encourage prospective attendees to pre-register at the following link: Visitor Registration

About Rakuraku Automated Response

Rakus’ innovative automated inquiry response system, "Rakuraku Automated Response" (formerly known as Mail Dealer), leverages AI technology to repurpose past response information as a valuable knowledge asset. This system can automatically generate responses based on historical interaction logs and prioritize inquiries using risk detection functionalities, helping to reduce workloads in email response tasks significantly.

The system not only improves productivity but also minimizes human errors and oversight in customer inquiries. By visualizing response situations, it addresses challenges related to information silos in customer support departments.

Rakuraku Automated Response is on a mission to achieve complete automation in inquiry handling. The system's AI agent functionalities are continuously evolving, and in October of this year, Rakus released the "automated generation" feature, which allows the AI to draft email replies based on accumulated historical responses and FAQs.

Visitors to the booth will be able to view practical usage scenarios and learn more about how this transformative technology can benefit their customer support operations.

Company Overview

• - Company Name: Rakus Co., Ltd.
• - Headquarters: 5 Chome-27-5 Sendagaya, Shibuya City, Tokyo, Japan
• - CEO: Takansuke Nakamura
• - Established: November 1, 2000
• - Capital: 378,378,000 yen
• - Business Focus: Cloud Services
• - Website: Rakus

Contact Information

For further inquiries, please reach out to:
Rakus Cloud Business Division Marketing Department
Contact Person: Yukiko Yamamori
Email: [email protected]