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VOX 2025: Shaping the Future of AI in Customer Experience

PolyAI has officially announced the star-studded agenda for its highly anticipated annual conference, VOX 2025. This year's event is set to explore the pivotal role of artificial intelligence in customer engagement, featuring a lineup of elite speakers and industry pioneers. Scheduled for October 23, 2025, at 11:30 AM ET, the virtual conference is free and promises to be an enlightening experience for all attendees.

The overarching theme of VOX 2025 is “Fluent,” a nod to the growing fluency in AI technologies across various sectors, facilitating improved connections between businesses and customers. PolyAI has curated a robust agenda that highlights the contributions of global leaders in technology, finance, healthcare, hospitality, and more—to showcase how they are reshaping customer relations through AI and automation.

Key Highlights of VOX 2025

• - Keynote Speakers: The conference will kick off with impactful keynote speeches from notable figures, including Sol Rashidi, recognized as Forbes’ “AI Maverick Visionary of the 21st Century,” alongside PolyAI co-founder and CEO Nikola Mrkšić. Their insights will set the tone for the discussions ahead, focusing on the potential of AI to revolutionize customer interactions.
• - Fireside Chats and Panels: Attendees can look forward to engaging discussions on pertinent topics such as:

- Conversational AI: A chat featuring Alan Ross, Head of Product at Microsoft Dynamics 365, shares insights on the evolution and impact of conversational AI in customer service.
- Hospitality AI: A panel discussion with executives from Seminole Hard Rock Hotel & Casinos, Boyd Gaming, and Fertitta Entertainment will explore how AI is enhancing experiences in the hospitality sector.
- Agentic Banking: Delving into the future of banking, this session involves Metro Bank and Nathan Pearson, formerly of Conversational Banking at HSBC, discussing AI's role in financial services.
- Healthcare AI: Industry leaders from Simplyhealth and DOCS Dermatology will present their approaches to integrating AI into customer experience in the healthcare industry.

• - Interactive Breakout Sessions: VOX 2025 will not only feature presentations but also interactive breakout sessions aimed at networking and exchanging best practices among participants.

“The caliber and diversity of voices we bring together each year make VOX special,” stated Mrkšić. “This year, we’re focused on showcasing practitioners at the forefront of customer experience. Their success stories illustrate how AI fluency translates to better conversations, operational efficiency, and enduring customer trust.”

Exclusive Innovations and Networking Opportunities

Participants at VOX 2025 can look forward to an exclusive introduction to PolyAI's latest innovations, including multimodal capabilities and a tour of the company's Agent Studio platform. This platform is recognized for its voice-first omnichannel approach, built on billions of data points from real customer interactions. The conference will also feature networking opportunities aimed at fostering collaboration among professionals across industries.

To reserve your spot for VOX 2025, simply visit PolyAI’s website. This event is designed for everyone interested in the evolution of customer experience and the transformative capabilities of AI in various sectors. Join the global conversation and immerse yourself in the future of AI technologies!

About PolyAI

PolyAI is renowned for developing the most lifelike AI agents designed for robust customer engagement. By employing advanced techniques, the company enables businesses to handle complex conversations effectively, yielding measurable results across diverse industries. Notable clients include FedEx, Marriott, and Unicredit, with collective outcomes boasting impressive metrics such as 391% ROI and 83% faster call routing. Since its inception, PolyAI has successfully raised $120 million from investors, including NVIDIA and Khosla Ventures.