#Japan #Tokyo #Customer Support #Marketing Association #Phone Techniques

Free Webinar on Effective Phone Handling Techniques

Join us on March 27, 2026, for an enlightening online seminar titled "【コールセンター会社が教える！】電話対応マナー＆テクニック実践講座" hosted by Marketing Association Inc. This free webinar aims to equip customer support representatives with essential phone handling skills and techniques directly from a call center company.

What You’ll Learn

Participants in this webinar will gain foundational knowledge in phone support, making it an excellent opportunity for those new to customer service or looking to enhance their communication practices. The seminar includes instructional videos followed by review tests to solidify understanding effectively.

The course will cover:

• - Basic principles of phone communication: Understand the fundamentals that every customer support agent needs to know.
• - Proper language use and etiquette: Learn suitable phrases and formality levels when communicating with customers.
• - Techniques for effective telephone interactions: Discover strategies that can elevate your phone handling skills, improving overall client satisfaction.

Don’t worry if you're hesitant about online participation; attendees' faces and voices will not be revealed, ensuring a comfortable learning environment for everyone!

Special Offer: Survey Reward

As a token of appreciation for participating, individuals who complete the post-webinar survey will receive an exclusive guide titled "Perfect Your Phone Support: A Collection of Call Center Expertise." Don't miss out on this valuable resource!

Who Should Attend?

This seminar is ideal for:

• - Beginners who have never learned the basics of phone handling.
• - Individuals wishing to overcome their anxiety towards phone communications.
• - Operators who are uncertain about their language skills.
• - Employees managing customer inquiries who need proper training.

How to Participate

1. Registration: Click the link to register and receive a Zoom participation link via email before the event.
2. Webinar Day: Join the seminar where our instructor will guide you through the course materials, including video lectures and tests.
3. Review Tests: Use Zoom’s polling feature to participate in review tests that reinforce knowledge learned.
4. Clarification of Test Results: We will discuss the answers to the review tests for better understanding.

Webinar Schedule

Event Details

• - Date & Time: March 27, 2026, from 14:00 to 15:00 JST (access begins at 13:55)
• - Location: Online via Zoom
• - Cost: Free
• - Organizer: Marketing Association Inc.

Company Overview

• - Name: Marketing Association Inc.
• - CEO: Hirokazu Nakazono
• - Location: Ikebukuro Minami Building, 1-1-15 Ikebukuro, Taito-ku, Tokyo, Japan
• - Capital: 17.5 million yen
• - Business Activities: Providing call center services and BPO operations including EC management.

Useful Links

• - Corporate Website
• - Call Center Services
• - EC Operations
• - EC Learning Media