#United States #New York #Cybersecurity #Customer Experience #TP

TP Recognized as Frost & Sullivan's 2025 Company of the Year

Global digital business services leader TP has achieved a significant accolade, being named Frost & Sullivan's 2025 North American Company of the Year in the field of security within the customer experience (CX) management industry. This esteemed recognition underscores TP's dedication to an advanced cybersecurity framework that not only prioritizes security but also enhances customer trust and safety in a rapidly digitalizing world.

Rising Security Concerns in CX Management

As organizations transition further into digital landscapes, security challenges have escalated concurrently. Issues such as data breaches, identity theft, and cyberattacks have become prevalent, making consumers wary. Studies show that customers gravitate towards brands that prioritize their privacy and take meaningful steps to protect their sensitive information. TP's proactive security measures position the company as a trusted entity in an environment where customer confidence is paramount.

According to Sebastian Menutti, Research Director at Frost & Sullivan, "Organizations embedding robust security into their CX strategies can distinguish themselves by fostering long-term customer loyalty." This recognition reflects TP’s commitment to navigate and mitigate these risks effectively.

Innovative Cybersecurity Strategies

TP's cybersecurity architecture has been tailored to identify and address potential vulnerabilities swiftly. For instance, the company's infrastructure offers a remarkable ability to detect unauthorized changes within two minutes and can automatically resolve 98% of threats. Such capabilities are crucial for maintaining uninterrupted services for clients spanning various sectors, including retail and finance.

Among TP's proprietary tools, TP Protect and a specialized fraud analytics system utilize AI and machine learning technologies to identify and counteract fraudulent activities often within 24 hours. Frost & Sullivan has praised TP for being at the forefront of secure CX strategies, emphasizing its considerable advancements in cybersecurity integrated with customer management systems.

Investing in Real-Time Defense

TP's innovative approach underscores the importance of a security-first mentality throughout its operations. The company has established a rapid response system that not only detects threats promptly but also mitigates them, enhancing business continuity for clients. TP's strategy has proven crucial to maintaining seamless service amid growing cybersecurity threats, making it a reliable partner for organizations desiring robust security.

Christian Muus, Global Chief Information Security Officer at TP, expressed pride in the company's holistic and rigorous approach to security. He stated, "TP has developed advanced frameworks and intelligent automation to create a security-first culture—this Frost & Sullivan report highlights our commitment to being a trusted partner in security." Furthermore, TP’s safety measures include biometric access controls and FIDO2 security keys that intensify protection for privileged accounts.

Industry Collaboration for Enhanced Cybersecurity

Beyond internal innovations, TP actively collaborates with other business process outsourcing (BPO) firms to elevate industry-wide cybersecurity standards. By sharing real-time cyber threat intelligence, these partnerships increase collective responsiveness to emerging threats, facilitating a more secure operational landscape across the sector.

Overall, TP’s recognition by Frost & Sullivan is a testament to its leading-edge strategies in the realm of cybersecurity, especially as related to customer experience management. As digital threats continue to evolve, TP remains steadfast in its commitment to excellence in security practices.

About Frost & Sullivan

With over six decades of experience, Frost & Sullivan has solidified its reputation for guiding investors and corporate leaders through economic shifts while identifying transformative technologies, megatrends, and new business models, thus generating continuous growth opportunities.

About Teleperformance Group

Teleperformance is a frontrunner in digital business services, committed to harmonizing advanced technology with human empathy for improved customer care. The company's diverse offerings span from customer care to high-value digital transformation services, showcasing their role as a crucial bridge between brands and their customers around the globe.

With an unwavering commitment to fostering advancements in cybersecurity, Teleperformance remains dedicated to providing a secure and efficient experience for its clientele worldwide. For further details, please visit www.tp.com.