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Thinca Exhibits at Japan’s Largest DX Expo: Japan DX Week Spring 2026

Thinca, a leading company in AI communication, is set to showcase its revolutionary platform, Kaikura, at the Japan DX Week Spring 2026. The event will be held from April 8 to 10 at Tokyo Big Sight, as part of the 17th Corporate Operations DX Expo. This gathering marks an important occasion in Japan's digital transformation landscape, where businesses converge to explore innovative technological solutions.

Unveiling New Features at the Expo

During the exhibition, Thinca will introduce two newly launched features from Kaikura, which were released in beta version just a couple of months prior in February 2026. The first feature is a Face-to-Face Recording Function, allowing businesses to record and manage customer interactions in physical environments. This is complemented by a Business Negotiation Feedback Function, powered by generative AI, which analyzes sales conversations and offers actionable insights for improvement.

Attendees will receive a firsthand demonstration of these features, showcasing how they can significantly enhance customer interactions across multiple platforms including phone, online, and in-person engagements.

Addressing Common Challenges

The Thinca booth will focus on the theme of “Telephone × Face-to-Face × AI.” It is tailored for businesses struggling with the complexities of customer communication and the individualistic nature of sales and service practices. The integration of these functionalities aims to eliminate the ‘black box’ nature of customer service by providing a unified management platform that visualizes every customer touchpoint.

The latest iteration of Kaikura now allows organizations to seamlessly manage and visualize interactions, whether they occur via phone, online, or in person. With options like AI Complaint and Customer Harassment Assessment and AI Conversation Quality Assessment, Thinca offers a comprehensive suite of tools designed to elevate communication standards.

Attendees can explore other basic functionalities such as customer information pop-ups during calls and unlimited recording of telecommunications—both landline and mobile. This way, businesses can transform feedback from every conversation into valuable data assets, contributing to a more structured and predictable sales approach.

Who Should Attend?

This offering is ideal for:

• - Businesses wanting to centralize management of their communication history across multiple formats.
• - Organizations looking to convert customer interactions into data assets rather than remaining in the dark.
• - Companies aiming to transition from intuitive sales environments to well-structured, replicable sales processes.
• - Those who wish to leverage AI to enhance both operational efficiency and quality of customer interactions.

Thinca welcomes potential clients to visit their booth for tailored consultations and to gain insights on the optimal usage of their tools through practical demonstrations.

Event Details

Event Name: Japan DX Week Spring: 17th Corporate Operations DX Expo
Date: April 8-10, 2026
Venue: Tokyo Big Sight
Booth: East Hall 3, E25-38
Entry Fee: Free (Pre-registration required)
Registration Link: Pre-register here

About Kaikura

Kaikura is Thinca’s flagship AI communication integration platform that manages customer conversations across various channels including phone, email, SMS, and LINE, all organized on a per-customer basis. This system minimizes opportunities for knowledge silos, enabling any team member to deliver high-quality customer service regardless of their prior knowledge.

With its unlimited call recording capability and AI-driven summarization of recordings, Kaikura not only alleviates the burden of customer service but also enables consistent, high-standard responses from every team member. Additional functionalities allow for automated evaluation of conversation quality, aiding in quality control and feedback.

Since its launch in August 2014, Kaikura has been adopted by over 3,100 companies across 6,200 locations, marking a retention rate of 99.7% as of December 2025. The platform has received several accolades, including the CTI Leader Award as part of the ITreview Grid Awards for Winter 2023, and recognition for its superior customization in the Good Service category of the BOXIL SaaS Award Spring 2023.

For further insights into Kaikura and its benefits, visit the official site: Kaikura Official Site. Note that Kaikura is a registered trademark of Thinca Inc.

About Thinca Inc.

Company Name: Thinca Inc.
Stock Number: TSE Growth: 149A
CEO: Takahiro Ejiri
Headquarters: 3-17 Kanda Nishikicho, Chiyoda-ku, Tokyo, 101-0054, Japan
Founded: January 8, 2014
Business Focus: IT system planning, development, cloud service product development, sales, and consulting services.
Capital: 397 million yen
Employees: 75 (as of December 2025)
Website: Thinca Inc. Official Site
For up-to-date information on Thinca's business strategy and growth potential, check out their IR note here.