Yutong Bus Launches the EnRoute+ Service Platform
In an effort to redefine industry standards for commercial vehicles, Yutong Bus recently hosted the
Central Asia Customer Value Exploration Tour in Zhengzhou to unveil its innovative service platform,
EnRoute+. As one of Asia's leading commercial vehicle manufacturers, Yutong aims to shift customer perceptions from price-focused transactions to value-driven partnerships grounded in technology and exceptional service.
The EnRoute+ framework is built upon a six-point service structure that seeks to enhance efficiency while bolstering customer value. The platform offers comprehensive solutions specifically tailored to fleet operators.
Six Key Pillars of EnRoute+
The EnRoute+ platform includes several key features that represent Yutong's commitment to excellent service:
1.
Direct Manufacturer Support: Yutong provides 365-day support through dedicated teams who offer professional, efficient, and reliable assistance throughout the lifecycle of a vehicle.
2.
Rapid Response Solutions: Customers can connect instantly with Yutong through the
LINK+ platform or service hotline for swift and effective solutions during emergencies.
3.
Full Transparency: The platform facilitates real-time tracking of service requests, providing progress updates and service evaluations through its digital ecosystem.
4.
Original Parts Assurance: A two-tier replacement parts network ensures fast delivery of authentic components, reinforced by a 15-year worry-free supply and comprehensive quality assurance.
5.
Critical Event Guarantee: Specialized service teams and customized emergency plans are in place to maintain seamless operations during critical events or competitions.
6.
Customized Maintenance Plans: Proactive, tailored solutions aim to optimize fleet uptime, reduce operating costs, and provide end-to-end support with preventive maintenance and zero-distance service management.
As a reflection of its localized service strategy, Yutong has already achieved measurable success. In Astana, Kazakhstan, a public transit operator implemented 620 Yutong buses, among which 120 are electric vehicles (EVs). Concerns regarding post-sales service have been alleviated through Yutong’s overseas service package, which employs smart diagnostic systems to anticipate issues and significantly minimize operating costs.
In Tashkent, Uzbekistan, Yutong electric buses have demonstrated remarkable performance even under extreme summer temperatures exceeding 40°C. The comprehensive lifetime solutions and 24/7 technical support enabled Tashkent's transit authorities to expand their EV fleet effectively.
Yutong is leveraging its decades of experience in connectivity and new energy solutions to deliver data-driven service offerings. By integrating global networks with advanced analytics and smart platforms like
LINK+,
OVAS, and
Intelligent Vehicle Cloud, Yutong fosters lifecycle-oriented ecosystems that promote efficiency, innovation, and customer-centric excellence across the globe.
For more details, visit
Yutong's official website.