#Japan #Tokyo #AI service #AVITA #AVACOM

AVACOM: Leading the Charge in AI Avatar Customer Service

In a groundbreaking achievement, AVITA Corporation's avatar customer service system, AVACOM, has been recognized as the number one solution in Japan for the introduction of devices that support both fully autonomous and human-operated avatar interactions. According to a study conducted by the Tokyo Shoko Research Corporation, AVACOM triumphed in the market as of March 2026, based on the number of operational devices.

What is AVACOM?

Launched in 2022, AVACOM utilizes advanced artificial intelligence to engage with customers while also enabling interaction through a remote operator when needed. This dual-mode service architecture allows it to be deployed across various industries including retail, real estate, tourism, food service, finance, healthcare, and governance.

Addressing Labor Shortages

As Japan faces a significant shortage in its workforce due to a declining population, sectors such as retail and services find it increasingly challenging to maintain staff, particularly across multiple locations with diverse customer needs.

AVACOM addresses this issue innovatively. For routine inquiries, the AI avatar operates autonomously. Conversely, when an interaction requires human judgment or complex decision-making, a remote operator can engage through the avatar. This hybrid model ensures the efficient allocation of limited human resources while providing necessary human interaction as required, thus facilitating coverage across multiple sites by a single operator.

Research Highlights

The comprehensive study performed by Tokyo Shoko Research involved comparing the implementation of avatar service devices that accommodate both autonomous and human interaction. AVACOM’s leading position in terms of device deployment confirms its effectiveness and market acceptance.

• - Research Firm: Tokyo Shoko Research Corporation
• - Research Subject: Avatar service devices supporting both autonomous and human interaction
• - Research Metrics: Number of devices deployed (operational base)
• - Research Timeline: As of March 31, 2026
• - Geographic Scope: Nationwide in Japan

How AVACOM Works

AVACOM enhances customer service efficiency through the use of avatars and AI technology. It seamlessly integrates with multiple platforms, improving online sales and contracts via remote customer service, while also streamlining inquiries. This solution contributes to the unmanned operation of stores and receptions, thereby addressing labor shortages effectively.

For more information, visit the AVACOM service page.

AVITA OS: A Broader Vision

AVITA is not just focusing on the avatar service. The company also offers AVITA OS, a comprehensive software framework that can manage everything from CG avatars to robots, fostering their interaction with human users. With AVACOM's ability to integrate with both avatars and robots, it creates dynamic communication possibilities through various modalities, ranging from dialogue to guidance.

For more on AVITA OS, check here.

Future Developments

Looking forward, AVITA plans to enhance AVACOM's features while further solidifying partnerships with other companies. Their goal is to expand the introduction of AVACOM across a wider array of customer interaction scenarios. AVITA remains committed to its vision of "evolving humanity through avatars," relentlessly pursuing the implementation of innovative technology and services in society.

About AVITA Corporation

• - Company Name: AVITA Corporation
• - CEO: Hiroshi Ishiguro
• - Key Executives: Shogo Nishiguchi (COO/CFO), Hideshi Hamaguchi (Outside Director)
• - Headquarters: 1-8-1 Shimomeguro, Meguro-ku, Tokyo
• - Established: June 2021
• - Main Activities: Development of services utilizing avatars and AI (including avatar customer service AVACOM and AI role-play/service interview services), Marketing support using avatars and AI, Development and provision of humanoids and physical AI.
• - Official Website: AVITA