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A Revolutionary Step in Local Government Services

In a pioneering development for local administrations in Japan, Aizuwakamatsu City has introduced an innovative AI agent named "AI Sakura-san" at its newly constructed city hall. This state-of-the-art technology by Tifana.com, headquartered in Meguro, Tokyo, aims to enhance citizen interactions by using an avatar-based AI to assist visitors. Starting from May 7, 2025, AI Sakura-san will facilitate public services through conversational interfaces and a dedicated AI phone line designed for 24/7 support.

Enhancing Accessibility with AI Sakura-san

With a focus on diversity and accessibility, the AI Sakura-san combines an avatar with advanced AI algorithms capable of conducting natural conversations with citizens. This initiative is particularly noteworthy because it is geared towards individuals who might find it challenging to navigate traditional bureaucratic systems, such as the elderly, explained the city’s officials.

As the citizens approach the AI avatar stationed at the central information desk, they can ask questions in multiple languages, including Japanese, English, Chinese, Korean, and Thai. This feature not only makes government services more accessible to foreign residents and tourists but also reflects Aizuwakamatsu’s commitment to creating a more inclusive environment.

Background for Implementation

The decision to introduce AI Sakura-san stems from the old town hall’s deteriorating conditions built in 1937 and the evolving demands of the community. The new city hall has been designed as a futuristic administration hub that integrates historical preservation with modern amenities and technology. Local officials realized that a key part of addressing the needs of all citizens was to ensure that governmental inquiries were straightforward and accessible. The integration of AI Sakura-san was seen as a significant step in achieving this.

Features of AI Sakura-san

1. Avatar-Based Interactive Assistance (Active from May 7)

• - Located at the main information desk of the new city hall, AI Sakura-san will provide an interactive support experience.
• - Its main roles include offering facility information, detailing necessary procedures for various services, and providing immediate answers to inquiries from citizens.
• - The system is designed to cater to many queries clearly and succinctly, thereby preventing long waiting times at physical service desks.

2. 24-Hour AI Telephone Response (To Launch by Late May)

• - In addition to in-person services, a dedicated AI phone line will be available for citizens to reach out for information at any hour of the day, including details about office hours and necessary procedures.
• - Initially starting with Japanese-speaking capabilities, there are plans to roll out additional languages in response to user feedback.

This facet of AI Sakura-san represents a crucial advancement, especially since it will provide information in Thai for the first time, aligning with the city's vision of creating a multicultural and inclusive community.

Bridging the Gap Between Citizens and Administration

AI Sakura-san’s primary role is not only to assist with service inquiries but also to set the tone for the first interactions of constituents with governance. This conversational AI, powered by generative AI technology, allows for flexible dialogue that can adapt based on the queries presented by the public.

The character can engage in discussions ranging from commonplace questions like, "What paperwork do I need if I move?" to more nuanced topics, addressing citizens' concerns in real time.

Future of AI Integration in Local Governance

Moving forward, city officials are committed to continuously innovating and enhancing the services offered by AI Sakura-san based on citizen feedback. This responsiveness will ensure that the digital transformation of services is not merely a technological upgrade but truly integrates the needs of residents.
As Aizuwakamatsu looks to the future, they aim to utilize AI Sakura-san to bridge the gap between the administration and the citizenry, promoting a government that is not only accessible but also responsive to the diverse fabric of society.

This groundbreaking approach exemplifies how modern technology can enhance local government interaction and set a new standard for public service delivery. With AI Sakura-san's introduction, the city is on a path to cultivate a more inclusive environment, making essential services approachable and understandable for all.