TechTouch Achieves Leader Status for 10 Consecutive Quarters at ITreview Grid Award 2025 Summer

TechTouch Receives Prestigious 'Leader' Title at ITreview Grid Award 2025 Summer

TechTouch, a leading Japanese company offering an AI-based Digital Adoption Platform (DAP), has achieved a remarkable milestone by winning the highest accolade, 'Leader', in two categories at the ITreview Grid Award 2025 Summer. This recognition marks the tenth consecutive quarter for the company in the categories of Digital Adoption Platform and Manual Creation Tools.

Overview of the Awards

The ITreview Grid Award is a prestigious event held by IT Cloud Inc., providing a platform to honor B2B IT products and SaaS based on user reviews. Products are evaluated quarterly, and those that show high levels of customer satisfaction and awareness are designated as 'Leaders'. In the latest award announcement released in July 2025, nearly 141,000 user reviews submitted until June 2025 were analyzed to highlight outstanding products, awarding those with exceptional customer satisfaction and recognition the coveted 'Leader' badge.

Winning Categories

- Digital Adoption Platform:

For the category of digital adoption, TechTouch has successfully claimed the 'Leader' status for ten consecutive quarters since Spring 2023.

- Manual Creation Tools:

Similarly, TechTouch has consistently topped this category, maintaining the 'Leader' rating for a decade starting from Spring 2023.

- Customer Success Tools:

Since Summer 2024, TechTouch has also been recognized as a 'Leader' in the Customer Success Tools category, achieving this status for five consecutive quarters.

What Makes TechTouch Stand Out

TechTouch's DAP facilitates easy creation and implementation of operational guides without the need for coding. This not only empowers users with no engineering background to build guides with images, conditional branches, and design flexibility easily but also enhances the overall user experience. Testimonials from clients emphasize drastic improvements, such as a 20% increase in configuration rates within days after presenting specific settings guides.

Feedback from users highlights the platform's positive impact:

- Ease of Use: Many users appreciate the drag-and-drop features which make setup intuitive, eliminating the reliance on technical staff to deploy training and guidance materials.
- Impact on Success Rates: An impressive 30-fold increase in customer awareness and a 6-fold increase in configuration rates were observed following targeted A/B testing with feature guides.

The ongoing dialogue between TechTouch and its clients plays an essential role in optimizing the platform further. Regular meetings allow clients to learn about effective strategies and insights sourced from other companies, significantly enhancing their performance metrics.

The Importance of ITreview

The ITreview Grid Award serves as a benchmark for quality in the IT industry. By celebrating companies that achieve high levels of user satisfaction and awareness, the award underscores the standards and expectations within the tech community.

TechTouch's Legacy

Founded in March 2018 and led by CEO Naka Imuta, TechTouch has earned multiple accolades since 2023, including prestigious awards for workplace excellence and innovations in technology. With a customer base that exceeds 8 million users, TechTouch is committed to continuous development and incorporating AI technologies into their DAP for comprehensive IT support across various sectors.

For more details about TechTouch and their offerings, you can visit their official site at TechTouch Website.

Conclusion

With a proven track record in delivering exceptional digital solutions, TechTouch continues to be a driving force in empowering organizations with superior digital adoption strategies. The achievement of the 'Leader' status in two categories for ten consecutive quarters reinforces their commitment to excellence and customer satisfaction.