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KMS Lighthouse Triumphs at the 2026 US Customer Experience Awards

KMS Lighthouse, renowned for its leadership in AI-powered enterprise knowledge management, has achieved a remarkable feat at the 2026 US Customer Experience Awards (USCXA) by winning both a Gold and a Silver award. This recognition highlights the company's commitment to enhancing customer experience through cutting-edge technology.

A Double Win for Excellence

On July 15, 2026, KMS Lighthouse proudly announced its double victory, grabbing Gold in the category of Best Use of AI for companies with over 5,000 employees and Silver for Best Use of Technology. These honors were bestowed by Awards International in collaboration with Customer Experience Magazine (CXM) and reflect the significant impact KMS Lighthouse's AI-driven knowledge platform has made in the domain of customer service.

The USCXA is celebrated as one of the most prestigious honorifics in the field, recognizing organizations that prioritize customer experience in their operations. KMS Lighthouse's awards come following its selection as a finalist in both categories, vetted by an independent panel of customer experience leaders.

Pioneering AI Solutions

The Gold award underscores KMS Lighthouse’s innovation in applying generative AI capabilities within its knowledge management platform. Major organizations such as Google Fiber, Payoneer, GE HealthCare, and Allianz trust this platform to facilitate essential customer service operations and drive their digital transformation strategies. By empowering enterprises to adopt reliable and governed AI solutions, KMS Lighthouse positions itself as an industry leader.

In conjunction, the Silver award for Best Use of Technology complements the recognition of KMS Lighthouse's robust knowledge foundation. This foundation allows organizations to scale their AI applications effectively and consistently, enhancing the quality of customer interactions across various touchpoints.

Sagi Eliyahu, the CEO of KMS Lighthouse, stated, "The Gold award for Best Use of AI recognizes our commitment to delivering practical and enterprise-ready AI, while the Silver award for Best Use of Technology highlights the reliability of our platform. Organizations are under increasing pressure to embrace AI technology, but they must maintain accuracy and control. We assist our clients in achieving both goals, and we are honored by this recognition."

The Importance of Knowledge Governance

In an era where generative AI is increasingly adopted across industries, the sophistication and governance of the knowledge that fuels these AI systems play a crucial role in customer satisfaction. KMS Lighthouse’s platform blends advanced AI search, generative content creation, and deep enterprise integration to provide a dependable knowledge base, facilitating quicker and more consistent decision-making in customer interactions.

The awards symbolize KMS Lighthouse's innovative approach and the dependability of the technology that supports it. As businesses worldwide continue to embrace digital transformation, the ability to deliver precise and consistent information can significantly boost overall customer experience.

About the USCXA

The US Customer Experience Awards celebrate organizations that pioneeringly redefine customer engagement through inventive uses of technology, data, and strategic approaches. Organized by Awards International in partnership with Customer Experience Magazine, the USCXA acknowledges excellence across various customer experience domains, including AI and digital transformation, through a transparent judging process.

Winners were honored at a ceremony held on July 14, 2026, alongside customer experience leaders and finalists from across the globe, reflecting the year's most impactful initiatives in enhancing customer interactions.

About KMS Lighthouse

KMS Lighthouse is recognized as a trailblazer in AI-powered enterprise knowledge management, equipping organizations with a solid and governed knowledge foundation necessary for swift service delivery. The platform's integration capabilities, combined with advanced AI functions, leads to decreased operational costs, heightened customer satisfaction, and improved employee productivity. Recognized as a leader in IDC's MarketScape for global dedicated knowledge management solutions, KMS Lighthouse serves numerous Fortune 500 companies across diverse sectors, including healthcare, financial services, telecommunications, and retail.

For more information, visit KMS Lighthouse or connect with them on LinkedIn.