#Sweden #Stockholm #Omdia #Sinch #CPaaS

Sinch Dominates the CPaaS Landscape in 2025

Sinch AB (publ), recognized as a significant player in the field of customer communication, has been named a leader in the recently published Omdia Universe CPaaS (Communications Platform as a Service) Report for 2025. This recognition affirms the company’s ongoing innovation and leadership in facilitating intelligent customer interactions through its Digital Customer Communications Cloud.

With a focus on delivering exceptional experiences, Sinch has made strategic investments in technologies such as advanced conversational AI and RCS messaging, ensuring its services are not only reliable but are also capable of addressing diverse customer needs in over 60 countries worldwide. The company’s dedication to secure and trusted communications, complemented by a robust fraud prevention framework, places Sinch at the forefront of the CPaaS industry.

Sinch’s leadership is exemplified by its ground-breaking work in RCS and AI-powered conversational messaging solutions. The ability to provide real-time two-way communication has never been more crucial as enterprises increasingly lean toward mobile-first strategies. By enabling businesses to engage their customers effectively, Sinch ensures customers remain informed and satisfied.

Annually, Sinch orchestrates around 900 billion interactions across various channels, including messaging, voice, and email, owing to its powerful and flexible API-first architecture. This impressive infrastructure is trusted by approximately 175,000 businesses globally, showcasing the company’s capability to scale personalized experiences seamlessly.

As described by Laurinda Pang, CEO of Sinch, the recognition from Omdia underscores the company's relentless pursuit of delivering secure platforms that empower enterprises to carry out automated, personalized conversations across all digital channels. Sinch excelled in the CPaaS Universe evaluation, achieving exceptionally high scores in several categories, particularly in innovation, go-to-market strategy, and non-functional requirements, reflecting its commitment to excellence.

In an ever-evolving digital landscape, where customer needs and preferences continuously change, Sinch stands out as a beacon of innovation. Organizations are recognizing the importance of future-proofing their communication frameworks, and Sinch is strategically positioned to lead this charge with its AI-driven solutions and omnichannel capabilities.

As enterprises look to refine their communication tactics, trusting a leader like Sinch means they gain access to not only cutting-edge technology but also dedicated customer support that can guide them through their digital transformation journeys. Thus, it’s clear that Sinch’s reputation as a leader in the CPaaS sector is well-deserved and will likely continue to evolve as the industry changes.

For further insight into Sinch and its industry-leading CPaaS offerings, visit www.sinch.com.

This latest recognition by Omdia not only reinforces Sinch's current standing but also sets the tone for future innovations as new demands emerge in digital communications, continuously driving the company towards further evolution and excellence.

In conclusion, with a commitment to expanding its conversational commerce capabilities and ensuring seamless experiences, Sinch is undoubtedly a frontrunner in shaping the future of customer communications in the digital age.