#Japan #Tokyo #Pigeon Corporation #LiveCall #Spinshell

Pigeon Corporation Launches Innovative 'SakuNyuu Avatar Support'

In a significant step towards enhancing customer support, Pigeon Corporation has recently launched its innovative service called 'SakuNyuu Avatar Support'. This service is designed specifically for parents preparing for childbirth or currently raising children and aims to provide personalized assistance during the breastfeeding journey. The service employs Spinshell Inc.'s state-of-the-art online assistance tool, LiveCall, which allows specialized staff to engage with customers through avatars in real-time online calls.

Pigeon’s customer consultation department receives numerous inquiries related to breastfeeding every day. Recognizing the need for more supportive and accessible communication, the 'SakuNyuu Avatar Support' service leverages technology to better meet these needs. Through the use of LiveCall, Pigeon’s staff can transform into avatars to conduct online consultations. This enables them to demonstrate breast pump assembly visually and to illustrate usage and maintenance information using charts and tables, ensuring that customers receive comprehensive and easy-to-understand responses. The avatar interaction reduces the pressure often associated with live consultations, allowing customers to consult comfortably.

LiveCall facilitates seamless connectivity from anywhere with just a click—no app installation is required. Operating via a web browser, it adheres to high security standards that comply with those used by hospitals and banks, ensuring that personal information and conversation contents remain secure. Additionally, customers can access this service without long wait times due to its reservation system, making it a convenient option for parenting duties.

Spinshell aims to maintain its position as a leader in online customer services and continues to deliver user-friendly technologies. The company is committed to creating a reliable support environment where individuals can access services without concerns. Since its launch in 2015, LiveCall has expanded its applications across various sectors, including finance for eKYC, telemedicine, multilingual interpretation, contact centers, and remote check-ins at accommodations. By facilitating the remote delivery of face-to-face services, it supports the evolution of new customer service norms essential in today’s world.

Furthermore, LiveCall has achieved certifications for international standards such as ISO 27017, which pertains to cloud security, and ISO 27001, which focuses on information security management systems. This confirms its reliability, having passed security examinations conducted by numerous large corporations, financial institutions, and local governments.

Spinshell, established in February 2006, strives to develop next-generation communication services leveraging technology on a global scale. The company has developed multiple services under its umbrella, including LiveCall and SuguCare, focusing on real-time communication solutions. With a dedicated team, Spinshell continues to innovate and adapt to the evolving needs of their clients in communication, ensuring a bright future for customer service technology.

For more information about the 'SakuNyuu Avatar Support' and to access LiveCall, please visit Pigeon's official support page or check out the LiveCall website.

Further Inquiries

If you have any questions regarding this service or would like to get in touch, please contact Spinshell Inc. at +81-3-6268-8383 or via email at [email protected].