#Japan #Tokyo #Customer Feedback #Kachiex #Bike Valuation

Enhancing Service at Kachiex Through Customer Insights

Kachiex, a leading online bike valuation service, has been dedicating itself to improve its offerings based on direct feedback from customers. Through regular customer interviews, the team aims to gather insights into user experiences and preferences, which in turn can help refine marketing strategies and service operations. The goal? To create a service that truly satisfies customers.

Real Voices from Customer Interviews

In our recent interviews, we discovered valuable reflections from customers regarding their experiences. Kachiex currently does not have a system in place for customers to review each other's testimonials, so we asked how they resolved any concerns before utilizing our service. Many customers reported that they became aware of Kachiex through YouTube videos or advertisements and felt a sense of confidence from seeing others’ experiences. Remarks included, "I found it through a web search" and "I decided to give it a try because it mentioned no phone calls were made."

Notably, many customers expressed that trust was built not through Kachiex’s own marketing efforts, but rather through social media posts from actual users and endorsements from established influencers. This acknowledgment of interpersonal trust as a fundamental pillar of our service was noteworthy.

Support Post-Sale: Customer Insights

At Kachiex, once a sale is confirmed, we facilitate communication between the customer and the dealer for scheduling pick-up dates. Additionally, the sale proceeds are briefly held by Kachiex under the ‘Kachit-to-安心決済’ system to safeguard transactions.
In our interviews, we received positive feedback such as:

• - "I felt a sense of relief knowing that the money would be held securely, eliminating worries about being undercut at the pickup location."
• - "Both the dealer and Kachiex were courteous and trustworthy."

However, there were areas for improvement highlighted as well:

• - "I experienced some difficulty with scheduling."
• - "I was a bit concerned since the actual vehicle inspection was brief, and I wondered if issues would arise after the transfer."

In response to this feedback, Kachiex is committed to re-evaluating and enhancing our post-sale support system to ensure customers leave satisfied with their choice, reinforcing the feeling that selecting Kachiex was the right decision.

Our Belief: Customer Feedback is Key

At Kachiex, we believe that our customers’ voices are fundamental to our service enhancement. We strive not to be just a brokerage, but a partner you can trust with the sale of your beloved bike. As we continue to grow, our mission is to provide a premier service that accommodates a wider audience.

What is Kachiex?

Kachiex is a unique service that allows you to send photos of your bike for a consolidated valuation from up to 17 different companies, all from the comfort of your home. With four years in the market, we have now surpassed 120,000 users. Interested in exploring our service? Apply here.

Contact Information

Company Name: Interfirm Co., Ltd.
Location: 2-12-4 Shibuya, Shibuya-ku, Tokyo, Next Sight Shibuya Building 11F
CEO: Yuichi Kakazu
Website: interfirm.jp
Contact: Hiroto Akiba ([email protected])