MiniMoves Unveils AI-Powered Virtual Assistants to Enhance Moving Services

MiniMoves Launches AI-Powered Virtual Assistants

In a groundbreaking move for the moving industry, MiniMoves® has officially launched its AI-powered virtual assistants designed to improve customer service and ensure responsive support at any time of day. With this innovative technology, MiniMoves reinforces its commitment to serving customers needing small move solutions, allowing inquiries to be addressed even outside regular business hours, including weekends and holidays.

Celebrating 34 years in the industry, MiniMoves has always placed customer satisfaction at the forefront of its operations. The company’s history reflects a dedication to those with fewer items to ship — a segment often overlooked in traditional moving services. Jack Arslanian, the CEO and Founder of MiniMoves, stated, "We started MiniMoves to provide affordable and high-quality moving experiences for customers with small-scale needs. The integration of AI into our service framework allows us to connect faster with clients, offer clear guidance, and assist when it’s most convenient for them, even in the late hours of the night."

The virtual assistants, developed in collaboration with Supermove—an industry leader in technology applications for movers—are set to revolutionize how MiniMoves interacts with its customers. Wonjun Jeong, CEO of Supermove, emphasized their excitement about the partnership, noting the importance of such technology in ensuring that every customer can access the creative solutions MiniMoves offers for small relocations.

John Alianello, President and COO at MiniMoves, highlighted the benefits of the virtual assistants in providing enhanced customer support. "Our AI systems not only streamline the planning process but also proactively aid customers with inventory adjustments, date modifications, and various other logistical considerations. They become a reliable, always-available resource for anyone embarking on a move with us," he commented.

For first-time users, the AI helpers guide them through crucial steps of move planning and quotational inquiries, gathering necessary information to facilitate swift follow-up by MiniMoves’ sales personnel. Customers can inquire about packing options, storage solutions, and even tips on how to potentially save on moving costs during the entire relocation process.

Importantly, the introduction of AI virtual assistants does not diminish the value of personal interactions that MiniMoves’ trained consultants provide. Scott Ferree, Senior Vice President of Sales and Marketing, remarked, "The personal touches that our compassionate team provides remain a vital element of the MiniMoves experience. We understand that many customers only have the opportunity to plan their moves after regular business hours. Now, they can reach us whenever they need our assistance."

In addition to offering seamless interstate moving services, MiniMoves operates MM Worldwide, a service dedicated to international relocations encompassing all shipment sizes through various transport methods. From door-to-door deliveries and overseas shipping to customs clearance, MM Worldwide is tailored for both individual and corporate clients requiring international moves.

Founded in 1991, MiniMoves is not only a licensed interstate mover but also a pioneer in offering personalized solutions that meet the unique needs of each customer—without imposing minimum weight restrictions on shipments. The company's reputation for reliable, affordable service is bolstered by a strong A+ rating from the Better Business Bureau and favorable reviews across various social media platforms.

For more information or inquiries about MiniMoves’ services, please visit their official website at https://minimoves.com or reach out to Maria Pavletic, Director of Marketing, at 708-273-5402.