Mokwheel Voluntarily Recalls E-Bike Batteries Over Labeling Issues
Mokwheel Voluntary Recall of E-Bike Batteries
Mokwheel, a prominent player in the electric mobility sector, has initiated a voluntary recall for its Scoria and Basalt-ST e-bike batteries due to a labeling discrepancy that impacts compliance with UL Solutions standards. The recall specifically includes units sold between April and May 2024.
Details of the Recall
The recall affects the following models and specific time periods:
Scoria Model
- - Purchase Period: April 2024
- - Battery Serial Numbers: YXA1B0590A010150200 to YXA1B0590A010150399
- - Vehicle Serial Numbers: BBWS4B0401 to BBWS4B0600
Basalt-ST Model
- - Purchase Period: May 2024
- - Battery Batch Number: SCA1B01010152N\\\
- - Vehicle Serial Numbers: BBWL3H0001 to BBWL3H0150
The recall affects batteries produced before the completion of UL certification, making them unrecognized as certified by UL Solutions. Although no immediate safety concerns have arisen, Mokwheel is taking proactive measures by offering free replacements to ensure compliance and reassurance for its customers.
Identifying Affected Batteries
To determine if your battery is part of the recall, customers should check the serial number of their Scoria or Basalt-ST model. If the number is within the ranges provided above, the unit qualifies for a complimentary replacement.
What Customers Should Do Next
Customers whose batteries fall into the affected categories should follow these steps:
1. Contact Mokwheel's Support Team: Reach out to initiate the battery replacement process at no cost.
2. Verification Process: Mokwheel's staff will assist in verifying the battery and help coordinate the replacement process for minimal inconvenience.
Mokwheel expresses regret towards any disturbances caused by this recall and reaffirms its commitment to customer satisfaction and safety compliance. The company appreciates the ongoing trust of its valued customers.
In summary, while the issues concerning the Scoria and Basalt-ST e-bike batteries are being addressed, Mokwheel’s priority remains clear: to ensure the safety and confidence of its users. Customers are urged to act promptly to secure replacements and continue enjoying the benefits of electric mobility.
Stay tuned for more updates and information from Mokwheel as they navigate this recall process.
Topics Consumer Products & Retail）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.