Shoprite Adopts YOOBIC's AI-Driven Platform for Enhanced Operations in 3,600 Stores

Streamlining Operations: Shoprite Partners with YOOBIC

In a significant move for the retail industry, Shoprite Group, Africa’s leading retailer, has announced the rollout of YOOBIC, an AI-enabled frontline employee experience platform, across its network of over 3,600 stores. This partnership aims to enhance operational efficiency and improve communication among Shoprite's vast team of employees.

The Power of AI in Retail Operations

The decision to implement YOOBIC comes after a competitive selection process, underscoring the platform's potential to transform the way Shoprite manages its daily operations. Dubbed "One Shoprite," this initiative is designed to consolidate essential tasks such as operational communications, task management, and employee engagement into one cohesive platform. By doing so, Shoprite seeks to streamline a variety of critical processes, from floor inspections and promotions to managing product recalls, thereby ensuring a consistent customer experience across all locations.

Joseph Brönn, Deputy CEO of the Shoprite Group, emphasized the advantages noticed during the testing phase of YOOBIC. With the platform in place, significant time savings were observed in task execution at the store level, along with enhanced compliance through real-time visibility and swift issue resolution. This solidifies the goal of simplifying operations for the employees while focusing on delivering an exceptional experience to customers.

Key Features and Benefits

The YOOBIC platform includes essential features that tackle the everyday challenges faced by grocery retailers. It provides real-time task management capabilities, digital floor inspections, and live communication tools, allowing for daily checklists and automated compliance checks. Moreover, instant messaging facilitates seamless communication between headquarters and frontline teams, ensuring everyone remains aligned and informed.

Fabrice Haiat, Co-Founder and CEO of YOOBIC, expressed pride in collaborating with Shoprite, stating that their platform not only saves time but also boosts efficiency and enhances the employee experience significantly. As Shoprite continues to expand, leveraging YOOBIC's scalable solution represents a crucial step in empowering teams to manage and support an increasing number of stores more effectively.

Focus Areas for Implementation

Shoprite plans to progressively introduce YOOBIC to its workforce, prioritizing four essential areas:
1. Reducing time spent on in-store tasks.
2. Enhancing the customer experience while boosting sales through meticulous management and compliance.
3. Streamlining daily operations by phasing out unnecessary tools.
4. Increasing the capacity of regional employees to fuel the Group's growth.

About YOOBIC and Shoprite Group

YOOBIC is a leading AI-powered operational platform designed specifically for frontline retail teams. Its mobile application provides essential performance tools to foster communication and productivity, making it easier for employees to manage their daily operations effectively. With over 350 global partners, including renowned brands like Morrisons and Lidl, YOOBIC is trusted to enhance operational agility and consistency across multi-location businesses.

The Shoprite Group, established in 1979, is Africa's largest fast-moving consumer goods retailer. With a network of 3,478 stores across eight countries and a workforce of over 168,000, Shoprite is dedicated to providing innovative, accessible, and cost-effective retail solutions tailored to customer needs. As it continues to grow, the Group remains committed to creating job opportunities and fostering economic development throughout the continent.

For more information on YOOBIC, visit www.yoobic.com; for details about the Shoprite Group, check out www.shopriteholdings.co.za.