ZEST Launches New Mobile App and LINE WORKS Integration for Better Home Care Management

ZEST's Innovative Move Towards Mobile Care Management

In a ground-breaking development, ZEST Inc., a company based in Shinjuku, Tokyo, has announced the launch of its first-ever mobile application, ZEST HUB. This app aims to significantly improve management efficiency in home healthcare and caregiving industries. In conjunction with this launch, ZEST has also partnered with LINE WORKS, a business chat service, expanding its capabilities and streamlining communication processes for staff.

Enhanced Management with ZEST HUB App

Previously solely available through web browsers, the scheduling capabilities of ZEST HUB are now accessible via smartphones and tablets. This transition is set to empower field staff, enabling them to manage and check their daily visit schedules more effectively, regardless of their location.

Key Features of the ZEST HUB Application

1. Offline Functionality: The ZEST HUB application allows staff to access previously viewed schedules even without mobile network connectivity. This is particularly crucial in home care situations where staff must visit client households, which often lack consistent internet access. This feature ensures that care can continue uninterrupted, regardless of weather conditions or emergency scenarios. It enhances business continuity planning, ensuring caregivers can maintain communication with patients even in crises.

2. GPS Support for Emergency Visits: The newly integrated GPS functionality allows supervisors to visualize the real-time locations of their staff on the ZEST SCHEDULE. This tool is invaluable for quickly dispatching healthcare providers to emergencies, such as sudden patient needs, ensuring that they can respond swiftly. The app links the GPS tracking directly to the work shifts established in ZEST SCHEDULE, removing the burden of daily log-ins for staff.

3. Instant Access to Information: With the ZEST HUB app, users no longer have to log into various systems that healthcare and caregiving staff typically juggle. The app provides immediate access to vital information, streamlining daily procedures and contributing to significant time savings.

By spring 2026, the app is also slated to introduce push notifications for critical scheduling updates to further enhance communication.

Partnerships for Broader Communication

Alongside the ZEST HUB launch, the integration with LINE WORKS marks a significant step towards creating an open ecosystem in which home healthcare and caregiving organizations can share information efficiently among various tools. This development comes in direct response to the complexities of managing schedules in a field rife with changes due to patient status and urgent care needs.

How the Integration Changes Operations

Before this partnership, communication regarding schedule changes often caused delays or misunderstandings. Care managers would need to call, email, or verbally inform staff about updates, putting enormous strain on operations. Many caregivers often found themselves unable to respond while driving or attending to patients, leaving room for miscommunication and potential service lapses.

With the new integration, any changes made on the ZEST platform will automatically notify LINE WORKS users, ensuring real-time updates are disseminated efficiently. This innovation eliminates the burden of communication from managers, allowing staff to stay informed while benefiting from their familiarity with LINE WORKS, thus improving service reliability and reducing errors.

This collaboration between ZEST and LINE WORKS sets the stage for further enhancements in electronic health records and other crucial operational tools across multiple sectors, contributing to the overall productivity and effectiveness of home healthcare services.

Developer Insights

The current release is not merely about adding new features; it represents a transformative step towards enhancing the infrastructure supporting home healthcare and caregiving. The offline capabilities of the ZEST HUB app particularly address the unique challenges posed by working in regions prone to adverse weather and unstable communication, ensuring that the safety of both caregivers and their patients is prioritized. The partnership with LINE WORKS addresses the bottlenecks in information sharing that often hamper operations, allowing for more fluid communication processes.

ZEST is committed to listening to the needs of the field and will continue to strengthen its product integrations beyond industry boundaries. The goal is clear: to enable a smooth and comprehensive caregiving experience with the innovation of ZEST.

About ZEST Inc.

ZEST Inc. operates with the mission of supporting caregivers as they continue to provide care to their clients. The company is dedicated to maximizing the revenue opportunities of home healthcare providers by harnessing the power of digital tools and services. It offers several products, including the AI-enabled scheduling cloud service, ZEST SCHEDULE, and platforms designed to enhance working conditions for staff, visualize operational data, and facilitate cross-sector collaborations. The commitment to security protocols ensures reliable and safe use of its services.

For more information about ZEST and its offerings, you can visit ZEST Product and Corporate.