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Percepta Achieves Recognition with Three Stevie® Awards

In an impressive display of commitment to excellence, Percepta, a prominent provider of customer experience solutions tailored for the automotive and mobility sectors, has once again captured accolades at the 2025 Stevie Awards for Sales & Customer Service. This prestigious event celebrated outstanding achievements in customer service and business development across a wide range of industries, and Percepta's three awards further solidify its reputation in the field.

Triumph at the Stevie Awards

Held on April 10, 2025, at the Marriott Marquis Hotel in New York City, the ceremony gathered over 400 professionals from around the globe. Percepta was honored to receive a Silver Stevie Award for ‘Customer Service Employer of the Year’. In addition, the company secured two Bronze Stevie Awards: one for Achievement in the Use of Data Analytics in Customer Service for its innovative 'D.A.I.S.Y.' tool, and another for Customer Service Training or Coaching Program of the Year for its efficient 'Active Learning' training enhancement.

This momentous occasion marks the third consecutive year that Percepta has been recognized at the Stevie Awards, underscoring the company's unwavering dedication to customer service excellence.

A Closer Look at the Winning Factors

Percepta's recognition is a testament to its innovative approach toward improving customer experiences. The D.A.I.S.Y. tool showcases how data analytics can be leveraged to enhance customer service delivery. This tool not only improves decision-making but also empowers teams to address customer needs more effectively.

On the training front, Percepta's Active Learning initiative emphasizes continuous improvement and skill development among staff. By equipping employees with the necessary tools and training, the organization fosters a culture of excellence that directly benefits customers.*

Karen Gurganious, President of Percepta, expressed immense pride in their team's achievements. She stated, “Winning these Stevie Awards underscores our commitment to being an employer of choice and delivering excellence through innovation, training, and technology. We are incredibly proud of these achievements, which reflect the dedication and expertise of our team in elevating the customer experience and providing best-in-class solutions for our clients.”

The Stevie Awards: A Benchmark for Excellence

The Stevie Awards for Sales & Customer Service are regarded as the pinnacle of distinction in the realm of customer service and sales. With more than 2,100 nominations from various organizations spanning 45 nations, the competition was fierce. Each entry was meticulously evaluated by a panel of 176 esteemed professionals possessing diverse expertise.

The accolades Percepta received were not isolated incidents; they follow a proud tradition of recognition. In 2023, the company achieved a Gold Stevie Award for Incentive, Rewards, or Recognition Provider of the Year for its 'Perci Perks' program. Following that, in 2024, Percepta was again awarded a Gold Stevie in the same category and received two Silver Stevies for Customer Service Employer of the Year and Customer Service Outsourcing Provider of the Year.

The Future of Percepta

Percepta, a joint venture between TTEC and Ford Motor Company, has established itself as a leader in customer experience (CX) solutions over the past 25 years, especially in the automotive and mobility sectors. Operating globally across 13 countries and 60 markets, the company aims to deliver comprehensive CX support across various channels. Their expertise also extends to electric vehicles (EVs) and emerging mobility technologies, emphasizing their commitment to innovation in a rapidly changing market.

As Percepta continues to build on its legacy of excellence, their approach underscores the value of innovative solutions, employee training, and customer-centric strategies that enhance the overall user experience. With a vision firmly set on optimizing sales, service, and fleet solutions, Percepta is poised to lead the field in customer experience for years to come.

For more insights into Percepta's offerings and philosophy, visit www.percepta.com.