#Japan #Tokyo #Renxa #Japan Service Awards #P-Support

Renxa's Innovative Service Wins Recognition

Renxa Inc. has recently made headlines with its subscription service ‘P-Support’, designed to resolve neighborhood troubles. This service, a part of the broader subscription platform 'Smart Subscribe', has been awarded both the Excellence Award and the Jury Special Award at the 5th Japan Service Awards. This recognition reinforces Renxa's commitment to enhancing customer satisfaction through innovative service design.

About the Award-Winning Service

The awarding body, the Japan Productivity Center, established the Japan Service Awards in 2015 to recognize exceptional contributions to the service industry. The emphasis is on creating new value that contributes to the growth and productivity of the service sector.
Renxa’s 'P-Support' stood out for effectively addressing issues categorized as “troubles below incidents,” typically involving disturbances like noise and harassment.

P-Support, offered by a partner company Vanguard Smith, utilizes a team of professionals, including former police officers. The service assists clients in managing and resolving neighbor-related issues through consultations that can be initiated at any stage of concern. This proactive approach aims to nip disputes in the bud, and to further enhance community living.

Benefits for Real Estate Agents

An innovative aspect of the P-Support service is its business model. By targeting real estate firms and encouraging them to introduce this service to tenants, P-Support alleviates the burden on property managers. Traditionally, real estate companies often faced significant post-occupancy service challenges; however, with P-Support, they can streamline their operations, improving both working conditions and employee retention rates in the industry.

Addressing Customer Harassment

Moreover, the service’s expertise is also being leveraged for Hataraku, or customer harassment, helping a range of industries effectively manage conflicts. This illustrates P-Support's growing relevance outside its original scope, thus contributing positively to multiple sectors.

Understanding P-Support and Related Services

P-Support provides a low-cost, subscription-based model through which residents can access advice and assistance for disturbances before they escalate into serious incidents. This approach includes direct consultations via phone and on-site visits when necessary. Their specialized team is equipped to help with various issues—whether it’s noise, unwelcome behavior, or harassment.

Additionally, the 'mamorocca' service primarily serves tenants through property management agencies. It complements P-Support by ensuring that if residents experience illegal entry or similar incidents, they receive financial support to ensure their peace of mind moving forward.

Both P-Support and ‘mamorocca’ prioritize security and peace of mind, appealing to a growing demographic needing reliable support in distressing situations.

Assuming membership, users can access these services without incurring additional costs beyond their monthly fees, reinforcing the value proposition of these services.

Overview of 'Smart Subscribe'

'’,Smart Subscribe' is not just limited to conflict resolution. It combines various services, including exclusive discounts on utilities like electricity and gas, along with a repair fee insurance for communication devices. Furthermore, it addresses rising concerns such as online harassment and the spread of misinformation, proving to be increasingly popular.

As of November 2025, the membership has seen exponential growth, boasting approximately 50,000 subscribers, indicating a significant demand for such innovative services in Japan.

Call for Partnerships

Renxa is currently seeking partnerships that could leverage the Smart Subscribe model, opting for promotional strategies that jointly maximize product effectiveness. These collaborations could create upsell opportunities, improve customer satisfaction, and expand sales networks, aligning with Renxa's mission to foster social well-being.

Conclusion

The double recognition of P-Support at the Japan Service Awards emphasizes the burgeoning need for innovative solutions in conflict resolution within communities and underscores Renxa’s commitment to social responsibility. Together with Vanguard Smith, Renxa is on a mission to promote safe and secure urban living, ensuring that potential troubles are transformed into support, fostering a strong communal spirit.