LIVENT Earns Recognition as a Great Place to Work for Two Consecutive Years
LIVENT, a prominent life design company headquartered in Shinagawa, Tokyo, has added another accolade to its portfolio by being recognized as one of Japan's Great Places to Work for the second consecutive year. The recognition, announced by Great Place To Work® Institute Japan, comes as the company continues to champion the mission of 'Eternal Thoughts' through its diverse offerings including digital services, marketing, and life ceremonies such as their bespoke funeral service, Hanasougi®.
This year, LIVENT received outstanding evaluations based on three key criteria: 1. Fair treatment regardless of sexual orientation, 2. Contribution to the community and society, and 3. High customer satisfaction. The emphasis on equality has been a staple of the company's culture, where approximately 70% of employees are women, and over half of the executive positions are also held by women. This gender balance within the organization has established an inclusive workplace, encouraging individuals from all backgrounds to contribute significantly to various aspects of the business.
In an industry traditionally dominated by male figures, LIVENT stands out not only for its diverse workforce but also for its commitment to creating an environment where every employee feels valued and heard. The company's approach emphasizes psychological safety, fostering an atmosphere where staff can share ideas freely, leading to meaningful improvements in service offerings. Employees have reported that initiatives stemming from their suggestions have been implemented, reinforcing their sense of agency and connection to the company’s success.
One of LIVENT's flagship services is the Hanasougi®, a tailored funeral service that honors the individuality of the deceased while ensuring families have no regrets about their choices. Beyond traditional funeral services, the company has introduced modern solutions such as digital tombs that allow for the preservation of photographs and videos, fostering a legacy that transcends physical boundaries. As societal expectations around funerals shift, LIVENT is positioned as a leader in reimagining the funeral experience, aiming to be a choice that resonates with value rather than mere cost.
Feedback from clients often reaffirms the company’s mission, with heartfelt messages expressing gratitude for having been able to send off their loved ones without regrets. Such affirmations not only serve as motivation for the employees but also deepen their understanding of the societal importance of their work.
The recent acknowledgment of high customer satisfaction came as a new addition to the previous year's criteria, reflecting a growing consciousness among employees regarding their impact on customers. LIVENT has instituted a systematic way to collect customer feedback regularly, which is then shared with all employees during staff meetings. This transparency creates a loop where employees can grasp the real feedback from clients, further instilling pride in their contributions to the company’s offerings.
LIVENT's commitment to listening not only to employee voices but also customer experiences underlines a foundational ethos of their organizational culture. President Rikiou Mikami noted, “This recognition is a testament to the unified effort of our team. A sense of belonging and purpose originates from an environment that allows employees to express their true selves, and when client feedback crosses department lines, it reinforces the impact of our work.” He emphasized that, moving forward, the company will continue to prioritize these three key areas—equality, community contribution, and customer satisfaction—to enhance the workplace experience and elevate the overall happiness of employees.
As LIVENT progresses, their focus remains on employee feedback and continuous improvement of the workplace environment. By cultivating a sense of pride and dignity in their roles, LIVENT aims to set a new standard in the funeral industry, ensuring that it promotes not just customer value but also enhances employee happiness in the long haul.
To learn more about LIVENT and its recognition, check the dedicated page on GPTW Japan.
🔗 Great Place to Work Japan – LIVENT Profile
Overall, LIVENT exemplifies how a company can thrive while maintaining strong commitment to both its employees and the broader community. Their innovative approach within the mourning industry not only transforms traditional practices but also contributes positively to society as a whole.
This year, LIVENT received outstanding evaluations based on three key criteria: 1. Fair treatment regardless of sexual orientation, 2. Contribution to the community and society, and 3. High customer satisfaction. The emphasis on equality has been a staple of the company's culture, where approximately 70% of employees are women, and over half of the executive positions are also held by women. This gender balance within the organization has established an inclusive workplace, encouraging individuals from all backgrounds to contribute significantly to various aspects of the business.
Equal Treatment and Employee Satisfaction
In an industry traditionally dominated by male figures, LIVENT stands out not only for its diverse workforce but also for its commitment to creating an environment where every employee feels valued and heard. The company's approach emphasizes psychological safety, fostering an atmosphere where staff can share ideas freely, leading to meaningful improvements in service offerings. Employees have reported that initiatives stemming from their suggestions have been implemented, reinforcing their sense of agency and connection to the company’s success.
Social Contributions and Innovative Services
One of LIVENT's flagship services is the Hanasougi®, a tailored funeral service that honors the individuality of the deceased while ensuring families have no regrets about their choices. Beyond traditional funeral services, the company has introduced modern solutions such as digital tombs that allow for the preservation of photographs and videos, fostering a legacy that transcends physical boundaries. As societal expectations around funerals shift, LIVENT is positioned as a leader in reimagining the funeral experience, aiming to be a choice that resonates with value rather than mere cost.
Feedback from clients often reaffirms the company’s mission, with heartfelt messages expressing gratitude for having been able to send off their loved ones without regrets. Such affirmations not only serve as motivation for the employees but also deepen their understanding of the societal importance of their work.
Recognition of Customer Satisfaction
The recent acknowledgment of high customer satisfaction came as a new addition to the previous year's criteria, reflecting a growing consciousness among employees regarding their impact on customers. LIVENT has instituted a systematic way to collect customer feedback regularly, which is then shared with all employees during staff meetings. This transparency creates a loop where employees can grasp the real feedback from clients, further instilling pride in their contributions to the company’s offerings.
LIVENT's commitment to listening not only to employee voices but also customer experiences underlines a foundational ethos of their organizational culture. President Rikiou Mikami noted, “This recognition is a testament to the unified effort of our team. A sense of belonging and purpose originates from an environment that allows employees to express their true selves, and when client feedback crosses department lines, it reinforces the impact of our work.” He emphasized that, moving forward, the company will continue to prioritize these three key areas—equality, community contribution, and customer satisfaction—to enhance the workplace experience and elevate the overall happiness of employees.
Future Outlook
As LIVENT progresses, their focus remains on employee feedback and continuous improvement of the workplace environment. By cultivating a sense of pride and dignity in their roles, LIVENT aims to set a new standard in the funeral industry, ensuring that it promotes not just customer value but also enhances employee happiness in the long haul.
To learn more about LIVENT and its recognition, check the dedicated page on GPTW Japan.
🔗 Great Place to Work Japan – LIVENT Profile
Overall, LIVENT exemplifies how a company can thrive while maintaining strong commitment to both its employees and the broader community. Their innovative approach within the mourning industry not only transforms traditional practices but also contributes positively to society as a whole.
Topics People & Culture）
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