#Japan #Tokyo #BIZTEL #Link Co #cloud-based CTI

BIZTEL Unveils New Service Plans for Large Call Centers

BIZTEL, which has maintained its top domestic market share for nine consecutive years, is a pioneering cloud-based CTI system provided by Link Co., Ltd. Based in Minato-ku, Tokyo, Link has announced the launch of new service plans that more effectively cater to large-scale call centers with over 450 seats. This expansion is a significant step forward for companies looking to build robust and flexible communication infrastructures.

The new service plans introduced today include:

• - Standard 250: This plan supports up to 390 agent seats and allows for a maximum of 250 simultaneous calls.
• - Standard 300: This option covers 465 agent seats and accommodates up to 300 simultaneous calls.

Previously, BIZTEL could support a configuration with one system environment for 330 agent seats and a maximum of 210 simultaneous calls. The introduction of these new plans means greater capacity, answering the demand for reliability and security that large-scale centers require, making it easier for organizations to set up enterprise-grade systems.

This flexibility allows businesses to select and scale agent seats and call capacities in line with their growth or busy periods. Consequently, companies can optimize operational costs and reduce management workloads effectively, alleviating common issues faced by large centers.

Pricing and Specifications

For those interested in BIZTEL’s call center plans, detailed information regarding pricing and specifications will be available upon inquiry. This ongoing commitment by BIZTEL aims to meet the diverse operational needs of call centers while contributing to business efficiency and problem-solving capacity.

About BIZTEL

Since its inception in 2006, BIZTEL has established itself as a pioneering cloud telephony service, offering a wide array of solutions for corporate telephone systems and call centers. Over 2,000 companies across varied sectors, including manufacturing, finance, pharmaceuticals, IT, and services utilize BIZTEL’s services. The platform is known for its clear call quality, stable system performance, and high-level security standards. Notably, BIZTEL leverages advanced AI technology for functions like call summarization, automatic judgment of customer interactions, and voice bot integrations, significantly enhancing efficiency in corporate telecommunication operations.

For more details on BIZTEL, please visit biztel.jp.

About Link Co., Ltd.

Link Co., Ltd. is one of the largest providers in the industry with an extensive array of services including the dedicated hosting service 'at+link', cloud hosting with 'Link Bare Metal Cloud', and the market-leading cloud-based call center system 'BIZTEL'. In addition to these services, Link also offers a security platform service ‘PCI DSS Ready Cloud’, and is involved in agricultural initiatives. Since October 2011, they have been managing a natural pasture dairy farm in Iwaizumi, Iwate Prefecture called 'Nakahora Farm'.

For further information on their business endeavors, check out link.co.jp.

Media Resource

Link also operates its dedicated media site LINK Watch!, providing insights into organizational solutions and business challenges.

In summary, BIZTEL’s new service plans not only represent a leap in capability for large call centers but also affirm the brand’s commitment to innovation and customer-centric service in the telecommunications industry.