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SoftBank Robotics America Expands Portfolio with New AI-Enabled Service Robots

On March 4, 2026, SoftBank Robotics America made a significant move in the commercial cleaning industry by launching a new suite of AI-enabled robots. This development not only broadens their solutions portfolio but also aligns with the growing demand for innovative technologies aimed at boosting efficiency and value within dynamic business environments.

Brady Watkins, President and GM of SoftBank Robotics America, expressed enthusiasm about this expansion, highlighting their collaboration with partner Gausium as a means to enhance operational applications and invite organizations to engage confidently in their digital automation journey. He emphasized the commitment of SoftBank Robotics to provide solutions that ensure scalable outcomes, thus enabling the best-run operations.

Edward Cheng, CEO of Gausium, resonated with this sentiment, noting the excitement in collaborating with SoftBank Robotics to broaden their offerings with AI-powered autonomous cleaning solutions. Gausium considers SoftBank Robotics as their premier partner for complex enterprise solutions, ensuring that clients maximize their returns on robotic investments.

The rise of these robots is timely, as industries face challenges related to workforce availability. Complex environments demand robust technologies capable of dynamic navigation and obstacle avoidance. By employing AI, these robots can now meet and exceed customer expectations through increased efficiency in operations.

Kate Kidd, VP of Product at SoftBank Robotics America, outlined the features of their newest robots: Omnie, V40 2.0, and Phantas 1.3. Equipped with advanced computer vision and 3D LiDAR, these robots exhibit superior spatial awareness, resulting in better localization and smarter navigation. This enables higher operational uptime and delivers exceptional value, particularly in settings like senior living communities, retail spaces, and airports.

The newly introduced robots cater to various cleaning needs: Omnie is designed for scrubbing vast areas, V40 2.0 for vacuuming larger indoor spaces, and Phantas 1.3 for sweeping and light scrubbing in small to medium environments. Improvements in vision-language processing are expected to minimize human intervention, leading to enhanced cleaning while also increasing operational efficiency.

As businesses increasingly rely on service robots to deliver consistent performance and enrich the customer experience, the importance of this innovation cannot be overstated. Mark Stoll, Senior Vice President of Revenue Operations, reinforced this vision by asserting that the expansion is focused on outcomes and elevating support for varied environments through superior cleaning performance and data analytics.

SoftBank Robotics America functions as a leader in the robotics solutions sector, striving to improve technological integration across numerous industries. With a mission to strengthen connections between robotics and human operations, the company focuses on maximizing investment value while addressing the pressing challenges faced by its clients within the commercial cleaning realm.

SoftBank Robotics, established globally with strategic offices across nine countries, has been at the forefront of robotic technology since the introduction of its humanoid robot, Pepper, in 2014. The company continuously evolves its innovations, contributing to a future where humans and robots effectively coexist.

For further information on these groundbreaking developments, visit SoftBank Robotics.