#Paris #France #Customer Success #Wiremind #Basile Bonnier

Wiremind Welcomes Basile Bonnier as Chief Customer Success Officer

On November 4, 2025, Wiremind, a leader in advanced inventory, distribution, and optimization solutions, made a significant announcement regarding its leadership team. Basile Bonnier has officially joined the company as Chief Customer Success Officer (CSO). In this pivotal role, he will guide the Customer Success organization, integrating key customer success functions with professional services across Wiremind's passenger solutions including CAYZN, CAYZN Tracking, and PAXONE.

Basile's appointment comes at a crucial time for Wiremind, as the company continues its mission to address direct customer needs. Colin Girault-Matz, Wiremind’s CEO and co-founder, emphasized how this customer-centric philosophy is integral to their solution development and relationship-building approach. “Basile’s extensive industry knowledge, paired with his transformative digital experience, will be invaluable in enhancing product experiences, expediting technology integration into customer infrastructures, and strengthening long-term relationships,” he stated.

With over two decades of experience in the rail sector, Basile Bonnier has a solid background in promoting digital adoption and delivering sustainable customer value. He has previously held leadership positions at SNCF and its subsidiaries, including influential roles in OUIGO, SNCF Connect Tech, TGV Intercités, and ITNOVEM, where he was instrumental in customer experience, marketing, and digital transformation initiatives. Most recently, he served as Director at Sopra Steria Next, providing strategic advice to transportation leaders on large-scale digital and business transformations.

Reflecting on his new position, Basile conveyed his enthusiasm about Wiremind's commitment to innovation and customer impact. “The robust commitment that Wiremind shows towards innovation creates a solid foundation for long-term client success. My mission is to enhance our client relationships, ensuring that every solution we offer not only meets their needs but anticipates them. Together, we will build a Customer Success organization that generates tangible value and helps our clients transform the way the world moves,” he commented.

In his pursuit to align Customer Success with innovation, analytics, and business impact, Basile will play a crucial role in helping Wiremind scale its business relationships and shape the future of collaboration within the transport and mobility ecosystem.

Wiremind, founded in 2014 and headquartered in Paris, specializes in advanced inventory, distribution, and optimization solutions tailored for the passenger transportation, air freight, and sports events sectors. Their innovative tools combine artificial and human intelligence to help clients optimize operations, improve forecasting, and achieve measurable commercial performance.

Trusted by industry leaders globally, Wiremind provides data-driven insights and user-focused solutions that deliver tangible value across various sectors, from air cargo capacity management to ticket sales optimization and passenger demand forecasting.

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